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Human Layer Security

90% of data breaches are caused by human error. Stay up to date on the latest tips, guides, and industry news on Human Layer Security.

Human Layer Security
Why Wednesday is Your Business’ Riskiest Day
24 June 2019
They call it the Hump Day for a reason; our latest research has revealed that workers feel the most tired on Wednesday afternoon and this could be putting your data and systems at risk. This is because when we are tired, we become more error-prone. In fact over three quarters of people (76%) we surveyed say that they make more mistakes when they are feeling sleepy. The problem is that is just takes one mistake – one email accidentally going to the wrong person or one click on a phishing scam – to compromise sensitive data and ruin a company’s reputation. No rest for the wicked Phishing is becoming a persistent hazard for businesses to deal with. The number of phishing attacks continue to rise year on year and today, around 6.4 billion fake emails are sent worldwide every day. Furthermore, Verizon revealed that a staggering 94% of malware is now delivered by email. Therefore, it’s never been more important for employees to spot the good from the bad to avoid falling for the scams. But given that 91% of UK workers told us they feel tired during the working week, with one in five feeling tired every day, can we really expect employees to make the right decision 100% of the time when faced with a cybersecurity threat on email? The thing is, when we are tired and stressed, we may overlook cues present in a cyber threat. This is according to cyber-psychologists Dr Helen Jones and Prof. John Towse who recently shared their insight in our latest report – Why Do People Make Mistakes. Tiredness affects our ability to question the legitimacy of messages and makes us more likely to miss something that signals a threat, simply because we have less cognitive capacity available to dedicate to evaluating new information. Tired employees also pose another risk; fatigue makes it harder for people to resist the impulsive urge to respond to a persuasive request in a potentially malicious email. A study by Washington State University, for example, found that sleep deprivation not only increases the likelihood of someone making risky decisions but also decreases a person’s awareness about why they were taking risks. With email being so quick and easy to use, tired employees may not even register the risk their inbox could pose. What’s more, it’s not hard to imagine that a smart hacker could even start to target your most tired employees at certain times of the day in a bid to trick them to click. Waking up to the threat We cannot expect people to make the right cybersecurity decisions 100% of the time; tiredness and overwhelming workloads lead to risky decisions on email and this poses a threat to your business. Rather than seeing employees as the first line of defence, you instead need to consider how to use technology to limit the number of costly mistakes that are just waiting to happen. By alerting employees to potential threats and advising them on the action to take, you can mitigate the risk and encourage people to think before they hit ‘send’ – especially during that Wednesday afternoon slump.
Human Layer Security
Tired and Overworked Employees Pose a Huge Risk to Business’ Data
12 June 2019
New Tessian report reveals that working environments stop people making safe cybersecurity decisions at work. Today’s working environments are making it impossible for employees to make the right decision 100% of the time when faced with a potential cyber threat on email, reveals a new report from cybersecurity company Tessian. The report – Why Do People Make Mistakes? – presents findings from a new survey, conducted by Tessian, in which 1,000 UK employees were asked about their working environment and practices. Additionally, the report includes insights from cyber-psychologists Dr Helen Jones, University of Central Lancashire and Professor John Towse, Lancaster University, which further explains how certain factors in the workplace can cause people to make suboptimal decisions, leading to dangerous behaviour on email. The research reveals how overwhelming workloads, office distractions, fatigue and stress affect a person’s cognitive capacity, potentially impairing an employee’s ability to identify signs of a potential cyber threat – such as a phishing scam or sending an email to the wrong address. This, Tessian argues, puts businesses’ data and systems at risk given that 52% of UK employees say they’ve accidentally sent a work email to the wrong person. Tim Sadler, CEO at Tessian said, “Every time someone sends or receives an email, they are making a decision. When you consider how much time we spend on email, it’s little wonder that sometimes those decisions result in mistakes. However, it takes just one mistake – one email being sent to the wrong person or falling for one convincing message – to compromise your company’s data and ruin its reputation. Businesses, therefore, need to consider how they can protect their employees on email.” The factors that affect people’s ability to make the right cybersecurity decisions at work include: 1. Quick-to-click cultures Over half of UK employees (58%) say there is an expectation within their organisation to respond to emails quickly. Dependency on mobile phones isn’t helping the situation; nearly six in ten (59%) respondents say they use their mobile phones to send work emails out of office hours, with nearly a third doing so at least 2-3 times a week. Two in five respondents (39%) admit they respond to emails much more quickly on their phones. Dr Helen Jones said, “Studies have repeatedly shown that time pressures significantly impact decision accuracy. Under pressure, we are more likely to rely on impulsive, low-effort behavioural responses and dedicate less attention to the situation in front of us. What’s more, an increased pressure upon employees to be constantly connected on-the-go means there is a higher likelihood of distraction and, therefore, mistakes.” 2. Tired and stressed The majority of UK employees (92%) feel tired at work, with people feeling most tired on Wednesday afternoons. In addition, 91% say they feel stressed at work, with people feeling stressed, on average, half of the working week (2.4 days). Worryingly, over three quarters of respondents (76%) say they make more mistakes when they are tired, while 71% say they make more mistakes when stressed. “Tired and stressed employees pose a real risk to email security,” explains Jones. “When we are tired and stressed, we are less likely to question the legitimacy of messages and miss the cues that signal a threat. We are also much more impulsive when we are tired, making it harder to resist the urge to respond to a tempting or persuasive request in a phishing email.” 3. Information overload More than two in five UK employees (44%) describe their current workload as either ‘overwhelming’ or ‘heavy’. On top of a never-ending to-do list, employees are faced with many distractions, including: 1. Office noise (37%) 2. Colleagues ‘dropping by’ (34%) 3. Email notifications (30%) 4. Meetings (26%) 5. Notifications on their personal phones (20%) When juggling multiple tasks at once, employees will likely rely more on habitual behaviours rather than engaging in analytical thinking. This makes businesses more vulnerable to threats over email given that a person’s ability to focus is impaired. 4. Trickery and trust Hackers are becoming smarter in their approaches to phishing, often impersonating well-known brands or senior executives within an organisation. One in 10 respondents admitted to clicking on a phishing email at work. This figure was much higher in the financial services industry where nearly one in three (29%) respondents in this sector admitted to clicking on a phishing email. Sadler concludes, “Businesses cannot rely on employees being the first line of defence. Mistakes happen, especially when people are tired, stressed and overworked. Companies need to help people make conscious and safe cybersecurity decisions on email, putting a safety net in place to prevent the inevitable. Only then, can businesses protect their data and systems from human failure on email.”
Customer Stories
Mitigating Inbound and Outbound Email Threats
12 June 2019
Evercore is one of the world’s leading independent investment banking firms. Headquartered in New York City, and with over 2,000 employees and offices across major global financial centers, Evercore serves a global base of clients on a variety of highprofile transactions. These include M&A, strategic shareholder advisory, restructurings, capital raises, equity research, sales, trading, wealth management and trust services. Since its founding in 1995, Evercore has advised on over $3 trillion in M&A, recapitalization, and restructuring transactions. Evercore is protecting over 2,000 people with Tessian Defender, Tessian Guardian, Tessian Enforcer and Tessian Constructor.
Moving past manual solutions Evercore is a firm with exceptionally high standards. That extends to deploying new pieces of software. In heavily transactional environments like investment banking, any downtime or performance issues caused by a new software product is potentially damaging. IT teams often cite ease of deployment as a main priority for new software. Chris Turek, Evercore’s Chief Information Officer, understands just how important it is to deploy new systems quickly and smoothly.
Incredibly simple, uniquely effective For Chris, the beauty of the Tessian platform lay in its administrative simplicity. When Tessian is installed on an email network, it begins analyzing historic email communications retroactively to learn what constitutes ‘normal’ behavior for each user. Within hours, Tessian was up and running, protecting Chris and Evercore’s employees against misdirected emails due to human error. Tessian has also been instrumental in targeting spear phishing emails generated outside the organization. What’s more, Tessian’s platform doesn’t require large sets of pre-labeled data or complex integration processes. The add-in can be installed by simply downloading a file, and it can be rolled out to users at the IT team’s discretion. As Tessian integrates directly with Microsoft Outlook, Office365 and G Suite, all major enterprise email environments are catered for. Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.
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Customer Stories
Data Loss Prevention in Healthcare: A Serious Business
11 June 2019
Laya Healthcare members have access to some of the most innovative health insurance benefits and services in the Irish health insurance market. Working with over half a million customers, its brand promise, Looking After You Always, represents laya healthcare’s member-centric approach, which is fundamental to its vision and values. Part of global insurer AIG since 2015, Laya healthcare also offers life and travel insurance policies. Laya Healthcare is protecting 550 employees with Tessian Guardian.
Security in healthcare: a serious business Health insurance is an intensely specialized industry and can be fragmented from a technology perspective. Significant amounts of information are constantly transferred between different practitioners, hospitals, other insurers and partner organizations. As one of Ireland’s largest health providers, Laya healthcare deals with extremely sensitive information. Ian Brennan, Director of IT at laya healthcare, and his team go above and beyond to ensure human error doesn’t contribute to breaches or put individuals’ data at risk. Ian is responsible for overseeing Laya healthcare’s security and privacy. Analysing their security data, he established that particular email productivity functions like Autocomplete were actually contributing to errors being made by people. As Ian says, “We always want to save our team time, but unfortunately there are negative consequences to these efficiency-led features too.” Ian needed to find a way to eradicate the possibility of these errors without disrupting employees’ productivity on email.
Minimizing disruption for the workforce Laya healthcare’s existing Data Loss Prevention tool was catching most mistakes being made by people on email. However, certain limitations meant that Ian was looking for a more intelligent solution that learned from users’ behaviour, and which required minimal time investment from the IT department. In Ian’s experience, “there are a million tools that say they’ll do exactly what I need. But if I need a performant product that runs unobtrusively when it’s not doing its job, there aren’t many solutions that really fit the bill. Ian is sensitive to the knock-on effects on his IT team when software doesn’t work as intended. Since Tessian deployed the Guardian product for Laya healthcare, it has needed minimal “care and feeding”, as Ian says, requiring no IT input to make sure Guardian was learning as expected. This freed his team up to tackle higher-value work. “I’ve seen very few products as light on IT admin as Tessian.”
Moving beyond rule-based systems Ian was eager to take advantage of Tessian’s ability to learn from employees’ behaviours, identifying which email conversations were ‘business as usual’ and which emails needed flagging. Ian is confident that leveraging Tessian’s machine learning will reduce overhead for his team and the wider business in the coming years. “As rule-based systems expand in complexity, the maintenance and service requirements often increase too. We anticipate that Tessian will scale much more smoothly.” Insurance companies are confronting a changing security climate. “People are now much more switched on to their rights as individuals, and security risks are always evolving too.” Tessian and laya healthcare will continue to work closely together in the coming months and years, helping eradicate human errors on email and helping laya healthcare members get the topclass service they deserve. Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.
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Customer Stories
Tackling Spear Phishing when the Stakes are High
11 June 2019
Polarcus is the world leader in offshore geophysical services. Its fleet of green, hightech vessels conduct explorations from pole to pole, producing seismic survey data for global clients. Headquartered in Dubai, the company is listed on the Oslo stock exchange. Polarcus is protecting 350 employees with Tessian Defender. 
The spear phishing paradox Spear phishing is a relatively new and very different kind of security threat. For decades, spam and bulk phishing attacks have relied on unsophisticated mass messaging, effectively hoping that one or two people out of thousands don’t pay attention and make elementary mistakes. Spear phishing, by contrast, is far more malicious. Inbound emails targeting specific people, using social pressures to imply urgency, are a much more challenging threat for legacy security products. Erik Ruis joined Polarcus as Head of IT in early 2019. At that point the company was working out how to address sophisticated threats that could bypass its existing security infrastructure. He comments, “Threats like data theft and systems takeover can start from a single spear phishing email. Making things more complicated, companies in our sector have become targets for attackers seeking financial gain or trying to make an environmental or political statement.” This set of circumstances led Polarcus to Tessian.
Helping users make better judgments Spear phishing techniques like domain impersonation (when an attacker changes, for example, ‘tessian.com’ to ‘tesssian.co’ in order to trick a user into thinking an email is coming from a colleague) pose enormous risks to organizations. To effectively combat these threats, busy email users needed to understand in real time why an email might be suspicious. Defender, Tessian’s product built to combat spear phishing threats, was the natural solution. In Erik’s experience, “When you show someone a phishing email and tell them it’s an impersonation, they are still sometimes unable to understand why it’s fake.” This underscored the benefits of a product that leverages machine learning to automatically provide contextualised warning messages to users, a fundamental part of the Tessian offering. Now, Erik says, “we don’t get many alerts from Tessian, but when they happen people definitely notice them and benefit from them.”
What the future holds As Polarcus continues to innovate, Erik will keep looking for intelligent products that can tackle issues to do with human behavior on email, such as data exfiltration. The key will be identifying solutions that focus on “patterns of behavior, rather than rules.” In the meantime, attackers trying to circumvent legacy rule-based systems means that for Erik, “as perpetrators become more creative and more sophisticated over time, I expect Tessian’s products to keep adding even more value.” Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.
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Customer Stories
Focusing on Security Basics with Game Changing Technology
11 June 2019
Arm technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. Together with 1,000+ technology partners, Arm is at the forefront of designing, securing and managing all areas of computing, from the chip to the cloud. Arm is protecting 6,000 employees with Tessian Defender and Tessian Guardian. 
Building a human layer security culture “Humans will make mistakes.” That’s the blunt assessment of Arm CISO Tim Fitzgerald. Tim joined Arm in 2017 after spending years working on IT and information security at KPMG and Symantec. Since being acquired by Softbank in 2016, Arm has been investing significantly in the organization’s growth. On joining Arm, Tim kicked off an ambitious plan to improve his workforce’s understanding of security risks, while retaining a “high-trust” culture that emphasises “sharing, communication and collaboration as the basis of Arm’s success”. When Tim first began speaking to Tessian, he was seeking a more intelligent way to respond to isolated incidents of data loss that resulted from people not having enough salient information surfaced for them in real time. “Getting the fundamentals right”, for Tim, meant looking at the most prominent channels of communication and catalyzing change by focusing on the most important threat vectors within these channels. That meant looking at email, and particularly at how people behave – and slip up – on email.
Tailored real-time threat detection Over an initial proof-of-concept period, Arm straight away began seeing results. Thanks to Tessian’s ability to retroactively analyze historic email data, Arm was “immediately able to look back and pinpoint particular events that could have been avoided with Tessian’s software. That was a huge influence in our decision to move forward.” For Tim, Tessian’s reinforcement of best practice through delivering crucial contextual insight – giving people a beat to stop and think – is critical. “The value for us is that we’re effectively retraining the organization to look again at how they’re interacting with email in real-time.”
Eradicating ‘garden-variety’ vulnerabilities Under Tim’s leadership, Arm is continuing to invest in its security infrastructure by focusing on its people, and on flawlessly executing the basics of information security. In Tim’s view, “The ugly truth is that most threats to organizations stem from ‘garden variety’ vulnerabilities, and that includes humans.” Today, Tessian protecting employees from human error on email is a crucial part of Arm’s security strategy. Sometimes, focusing on the basics is the most important thing you can do.
Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.
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Customer Stories
Human-Centered Cybersecurity in a Historic Industry
11 May 2019
North P&I Club (North) is a leading mutual maritime liability insurer based in Newcastle upon Tyne with regional offices and subsidiaries in Australasia, China (Hong Kong and Shanghai), Greece, Ireland, Japan, Singapore and the USA. North’s IT department embraces modern technologies by creating leading-edge solutions to support over 350 staff across the globe on a 24/7 basis, enabling the shipowners we insure to trade with confidence. North is protecting over 350 employees with Tessian Guardian and Tessian Enforcer.
The voyage beyond policy and training “As you can imagine, in the shipping sector a lot of business is conducted on email.” James Holmes, Chief Information Officer at marine insurer North, has a broad range of priorities to tackle in his role. Until adopting Tessian, North had principally aimed to educate employees through policy and training initiatives. James saw that there was an opportunity for technological solutions to also play their part: “We have to acknowledge that people are going to make mistakes – we are human, after all – but at the same time we have to mitigate errors as much as we can.” James was made aware of Tessian’s software through another Tessian customer, and was immediately impressed by the prospect of intelligently being able to identify misdirected emails before they happen. Insurance companies control many kinds of sensitive data, and James wanted to make sure data wouldn’t be put at risk because of human error. North’s IT team scoped out the market and found that Tessian would be the platform that best served the company’s needs. North’s cross-departmental Information Security Committee approved, and gave the green light for James’s team to deploy Tessian.
Better email security with intelligent technology James was eager to take advantage of the way Tessian impacts people’s behavior in the moment, prompting them to think carefully about potentially taking a dangerous action on email. “It’s about empowering people to make decisions having all salient information to hand.” Since rolling out Tessian across the business, North has seen a number of employees receiving Tessian alerts and, as a result, double-checking emails to ensure mistakes are not made. Digesting Tessian’s reports on people’s alerts helps James to quantify the Guardian filter’s impact. “People can react in the moment to Tessian’s notifications and make the right decision for themselves and the business.”
Encouraging cybersecurity oversight across the business With more people working from home and using different devices to get work done, it’s important for companies in all industries to understand where new threats may emerge. James says, “We all know that personal addresses are more susceptible to hacking. Having technology that reminds people of the dangers of inappropriate data transfers is incredibly useful.” Today, North is in the process of improving its data loss prevention capabilities by bringing in Tessian’s Enforcer filter. Enforcer identifies when sensitive data is being transferred out of an organization to personal or unauthorized addresses. Because of Enforcer’s importance when it comes to regulatory alignment, North’s risk and compliance team will take responsibility for managing the new filter. Shipping is one of the oldest trades in the world, and marine insurance is moving quickly as a sector. By embedding best-in-class technology across the company and building out the organization’s suite of Tessian products, James is orienting North for longterm success. Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.
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Customer Stories
Staying Proactive with Data Loss Prevention
23 April 2019
Morrisons Solicitors is a leading law firm in the south east of England. Founded nearly 300 years ago, Morrisons provides an integrated commercial service to clients ranging from bluechip corporates to SMEs, OMBs and family-run businesses. The firm also offers a full range of services to private individuals, including family, residential conveyancing, wills, estates and tax planning, probate, personal injury and clinical negligence. Tessian is protecting people with Tessian Guardian, Tessian Enforcer and Tessian Constructor.
The problem Given the highly sensitive nature of the R&D performed, securing their email environment from human error is a key priority for the company. The company had heard of incidents in the past where project related information had been sent to the wrong person and wanted to proactively address this step. The management team is acutely aware of the potential risks from misaddressed emails, and had spent some time looking at various vendors before choosing to work with Tessian because of the way in which the machine learning approach solves the problem. The solution Tessian was rolled out firm-wide to over 150 users, with Guardian effectively detecting and preventing misaddressed emails and mitigating the risk that comes along with data loss via email. Tessian also gave Morrisons an insight into some significant email statistics that equipped them with the data needed to design key rules and policies on outgoing emails using Constructor. Tessian now protects Morrisons from multiple risks around confidential and sensitive data leakage every day. Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.
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Customer Stories
Protecting Sensitive Client Data
12 April 2019
DC Advisory is a mid-market corporate finance company with a specific expertise in cross-border transactions. Operating in a highly regulated industry, it is important for them to take measures to ensure that their clients’ data is adequately protected. DC Advisory is protecting employees with Tessian Guardian and Tessian Constructor. 
From the outset, the team at DC Advisory understood the risk involved in accidentally emailing highly sensitive information to the wrong person and the detrimental effects that can have on a company’s reputation and integrity. Off the back of this insight, they set out to discover a solution that could intelligently identify and prevent misdirected emails while having minimal disruption to the end user. After having a demo of the Tessian platform and exploring its functionality, DC Advisory decided to adopt Tessian as a part of their cybersecurity framework. The results from their first Tessian threat report – indicating the volume of misdirected email prevention activity Tessian performed for DC Advisory – were very positive. The report revealed that Guardian was able to detect and prevent misdirected emails and remove that threat from the organization, whilst being non- obtrusive to the end user. Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.
Customer Stories
Moving Beyond Rule-Based Systems to Protect Employees
11 April 2019
Top 100 UK Law Firm, Foot Anstey, enjoys a reputation as an energetic, proactive firm, combining technical efficiency with a problem solving approach. This is supported by the firm’s top band rankings in independent legal directories, Chambers UK and Legal 500. Putting clients at the heart of the business and developing and investing in talent have been key to growth. The firm now operates out of seven locations and has over 500 employees. Foot Anstey is protecting employees with Tessian Guardian and Tessian Constructor. 
The firm’s innovative IT and Risk teams identified that the risk of sensitive information being accidentally sent to the wrong person needed addressing. After dismissing the rule-based solutions on the market due to high user interruption, Foot Anstey opted for Tessian’s unique approach of intelligently preventing misdirected emails through machine learning. After an initial period, Tessian presented a detailed report containing email statistics and misaddressed emails caught by Guardian. As well as protecting several emails from being sent to the wrong recipient, Tessian has also provided Foot Anstey with a valuable insight into their email traffic and common sending behaviors. Tessian is now used by Foot Anstey to prevent multiple potential data leaks every day. Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.
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Customer Stories
Better Email Security with Intelligent Technology
11 April 2019
JTC is a publicly listed, award-winning provider of fund, corporate and private wealth services to institutional and private clients. Founded in 1987, JTC have c.600 people working across their global office network and are trusted to administer assets of c.US$85 billion. Putting clients at the heart of the business and developing and investing in talent have been key to JTC’s growth. JTC is protecting employees with Tessian Guardian, Tessian Enforcer and Tessian Constructor.
A shared journey There is a natural fit between JTC and Tessian. Tessian’s machine intelligent approach is revolutionising the way companies prevent against data loss is well suited to JTC’s forward thinking attitude, and entrepreneurial mindset. This natural fit was demonstrated early on in the relationship between JTC and Tessian. In the space of one month JTC listed on the London Stock Exchange, chose Tessian as their machine intelligent based email solution, and Tessian secured their $13 million Series A funding round led by Balderton and Accel. “Enterprises must contend with a vast array of scenarios where email can be used or abused to cause severely damaging yet avoidable incidents for the business,” says Tim Sadler, CEO and co-founder at Tessian. “This is especially true for JTC and other firms that are dealing with highly sensitive financial information. Machine intelligence can give organisations a way to learn normal sending patterns and automatically step in to check or prevent something that appears out of character or breaks policy. This mitigates any interruption to innocuous email use, meaning employees and IT teams won’t have to deal with needless, time-consuming administration.” JTC’s attitude to data protection, coupled with increasing regulatory demands and its higher profile following its listing on the LSE Main Market, catalysed them to seek out a solution that matched their forward-thinking attitude and appreciation for a seamless user experience.
The problem JTC’s innovative IT team had been actively seeking a machine intelligent solution to assist in remaining competitive, innovative and at the forefront in the financial services sector. This led JTC to identify that the risk of sensitive information being inadvertently sent to the wrong recipient or to unauthorized accounts as a priority. After looking around the market, JTC dismissed the rule-based solutions, due to unacceptably high user interruption and resource hungry administration and management, and opted for Tessian’s unique approach of intelligently preventing misaddressed emails, and unauthorized emails through machine learning. JTC also recognised spear phishing as a key inbound risk vector. In assessing the risk, they identified that, whilst existing rule-based email security controls are adequate for preventing weak-form impersonation spear phishing attempts, the risks of highly targeted strong-form impersonation spear phishing attacks were increasing. To combat this risk, JTC opted for Tessian’s Defender module which uses machine intelligence and an understanding of historical email relationships to prevent strong-form impersonation spear phishing attacks. The solution Explaining the reason for his firm’s adoption of the technology, JTC’s Chief Information Officer, Adam Jeffries says “Tessian stands head and shoulders above other providers, it requires no admin and creates zero disruption for employees. The technology directly helps our business in solving critical problems and we were very impressed with this. “IPOs are one of the most sensitive times for organisations and a single misaddressed email could put the entire process in jeopardy. For us, it made complete sense to invest in a tool like Tessian to stop the very apparent risk of email data loss.” Deployment The Outlook Add-in was straightforward to implement and fully installed to all users within a week. The seamless integration was then completed by the Gateway solution to provide full coverage across the organisation and ensure all our mobile workers had the protection available to them. Success JTC continue to find Tessian’s reporting to be fantastic, allowing them to realise and demonstrate to the various boards immediate value. Tessian’s ease of use allowed JTC’s GDPR team to actively prevent breaches whilst ensuring minimum impact on users in the form of Outlook pop-ups. The team found Tessian intuitive and easy to use, fitting seamlessly into their existing workflow with no disruption to users. They appreciated the speed and accuracy of the machine learning. Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.  
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Customer Stories
Protecting Against Data Loss Caused by Human Error
11 April 2019
Premier Asset Management is a fast-growing UK retail asset management group with a focus on delivering good investment outcomes for investors through relevant products and active management. Its range of investment strategies include multi-asset, equity and absolute return funds. Premier Asset Management is protecting employees with Tessian Guardian and Tessian Enforcer.
Enterprises face increased pressure to control, monitor and restrict the movement of their data. Premier Asset Management, a fast-growing UK retail asset management group, maximizes their resources to ensure they have the tools in place to do so. Premier Asset Management cares about resource maximization. The UK firm aims to deliver good value to its clients through generating long-term investment outcomes, offering a range of strategies to produce either income, capital growth or a combination of both.  Premier Asset Management turns to Tessian to provide effective, tailored solutions – all with high returns at a minimal cost. Tessian’s machine intelligent security platform protects against email-related data loss, while making the most effective and efficient use of resources. Its core technology is the Tessian Relationship Graph. By applying machine intelligent algorithms to historic email data, Tessian extracts metadata to learn about users’ unique relationships with their contacts. This mapping of baseline conversation patterns is then used to automatically detect inconsistencies and deviations from normal activity, which could signal a security threat. When abnormal activity occurs, the appropriate filters ensure that emails can be traced, redacted, kept confidential, or have appropriate access restrictions imposed on them – all without administrative burden. Tessian Guardian and Enforcer filters perform real-time, automatic analysis of outbound emails, preventing information from being accidentally or deliberately sent outside the secure confines of an enterprise network. Email security breaches can occur where there is malicious intent, such as when a person who is leaving a company sends client or competitive data to their personal account. However, these breaches can also occur when employees with good intentions send documents to their personal accounts to finish up work over the weekend. Premier Asset Management depends on Enforcer to address these problems by preventing people from sending highly sensitive data to personal, or unauthorized, email accounts. Learn more about how Tessian prevents human error on email Tessian is building the world’s first Human Layer Security platform to automatically secure all human-digital interactions within the enterprise. Today, our filters use stateful machine learning to protect people using email and to prevent threats like spear phishing, accidental data loss, data exfiltration and other non-compliant email activity. To book a demo and learn more about how we can help your organization, click here.
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