Misdirected emails are the result of a sender accidentally inputting an incorrect recipient into any of the recipient fields, thus potentially disclosing highly sensitive information to the wrong person. Misdirected emails are commonly caused by the incorrect spelling of a recipient’s email address or selecting the wrong recipient from an autocomplete list.
Many household brand names have made headlines due to data breaches caused by misdirected emails. In fact, in 2017 misdirected emails were responsible for more data leaks than any other category reported to the Information Commissioner’s Office (ICO). The volume and sensitivity of data shared via email means that a single misdirecting error can cause significant reputational, financial and legal damage for any enterprise.
To view the full factsheet, please fill in our form below: