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13 Things We Learned at Tessian Virtual Human Layer Security Summit
18 June 2020
Tessian’s Virtual Human Layer Security Summit was an incredible success thanks to our partners, speakers, and – of course – all of those who attended. Over 1,000 security, IT, compliance, business, and HR professionals watched as we explored how business models have changed, what these changes mean for all of us, and what to expect over the next several months. If you weren’t able to tune into the Summit yesterday, don’t worry! You can watch the full video below or access it on-demand. We’ve summarized some of the key points into relevant and actionable advice. Share these with your co-workers, share them on social media, or bookmark this blog for yourself. Here’s what we learned at Tessian Virtual Human Layer Security Summit.
1. We must treat our employees with empathy and compassion.  While the event was focused on cybersecurity and tech, one of the most important takeaways from the day is about being human. The Summit kicked off with an important reminder from Bobby Ford, Vice President and Global CISO at Unilever: “We’re not just working from home, we’re working from home during a crisis.” While – yes – we’re all trying to conduct “business as usual”, all of us are dealing with unique challenges. Many parents have suddenly taken on the roles of teachers, and living rooms have been transformed into makeshift co-working spaces for partners and roommates. And this doesn’t even account for the emotional stress of a global pandemic and current social and political unrest.  There’s a lot to navigate, process, and overcome, and many of us are distracted, stressed, and anxious. And that’s okay. As leaders and as humans, we have to be empathetic and compassionate. We have to take the mental wellbeing of our employees seriously and give them the tools, resources, and support they need to thrive, wherever they’re working.
2. The secure thing to do should be the easiest thing to do.  Let’s face it. Security isn’t the average employee’s top priority. They just want to do their job. Over half (54%) of employees say they’ll find a workaround if security software or policies make it difficult or prevent them from doing their job.  That’s why it’s so important that we implement policies, procedures, and tech that’s frictionless.  Bobby put this into perspective with an example from his own life.  When you’re a parent helping your son or daughter learn how to walk, what do you do? Child-proof the house and get outta the way! That’s what we need to be doing as security leaders. Make sure the most secure path is the path of least resistance, whether that’s ensuring your employees have a secure way to print and dispose of documents or implementing flexible BYOD policies.  3. Detection and prevention alone aren’t enough.  We all work hard to detect and prevent both inbound and outbound threats. And, while even that isn’t always easy, that’s not our only job. We also have to have to maintain visibility of risks, manage teams that are often thinly stretched, move quickly from investigation to remediation, and communicate threats to executive teams.  Almost impossible, right? Not anymore.  Tessian’s Group Product Manager, Harry Wetherald and Product Marketing Manager, Shanthi Shambathkumar, announced some very exciting news during the Summit: the launch of Human Layer Security Intelligence. With HLS Intelligence, security leaders can now predict, prevent, and protect against threats with zero manual investigation. That means you can continuously and proactively downtrend risks in your organization. Want to learn more? We outline all the benefits of Human Layer Security Intelligence and explore use cases on our blog: Introducing Tessian Human Layer Security Intelligence. 4. Executive teams must invest in security now.  While cybersecurity has historically been a siloed department, it’s becoming more and more integrated with overall business functions. In fact, it can actually be a business enabler and a unique selling point for customers and prospects.  But, only if your organization is secure. And, as Clive Novis, Chief IT Risk Officer at Investec pointed out, it takes a village to ensure data is protected which means cybersecurity initiatives must get support from senior executives first. During the customer panel discussion, he said “The tone is set from the top in terms of the security culture. They help ensure not only that controls are effective, but that those controls are consistent across the globe.” Needless to say, this is more important now than ever. As we continue to adapt to new remote and hybrid working structures, many of us are introducing new policies and solutions and we need buy-in across departments for these policies and solutions to work. 5. Email is the #1 threat vector.  Over the last few months, we’ve heard a lot about the dangers of Zoombombing. But, we’ve heard even more about COVID-19 themed phishing attacks, Tax Day scams, and 2020 Census scams. (Jump to #7 for more information.) With that said, email is the threat vector most security and IT leaders are concerned about.
It makes sense. Over 124 billion business emails are sent and received every day and employees spend 40% of their time on email sharing memos, spreadsheets, invoices, and other sensitive information and unstructured data. It’s a gold mine. The bottom line: We need to be leveling up our DLP efforts on email. 6. Security incidents are happening up to 38x more than IT leaders currently estimate.  During the Summit, Tessian Co-founder and CEO Tim Sadler presented some of the key findings from our most recent report The State of Data Loss Prevention 2020. Our research reveals that data loss on email is a bigger problem than most realize, that remote-working brings new challenges around DLP, and that the solutions currently deemed most effective may actually be the least. While we addressed the frequency of misdirected emails and malicious data exfiltration, one of the most startling facts involves employees sending company data to personal email accounts.  At Tessian, we call these unauthorized emails, and according to our platform data, they’re being sent 27,500 times a year in organizations with 1,000 employees. Meanwhile, IT leaders estimate just 720 are sent. That’s a big difference and highlights the need for effective data loss prevention solutions.  Follow the links to learn more about how Tessian detects and prevents accidental data loss and data exfiltration attempts.  7. Phishing is still a big problem.  While phishing has always been a problem for organizations, we’ve seen a marked spike in incidents over the last few months. And it’s not just Tessian who has taken note. Elvis Chan, Supervisory Special Agent, National Security at the FBI has, too.  For him, phishing is the biggest risk.
What does this mean for you? Continue educating your employees about the risks associated with phishing and how to spot these attacks and ensure they’re protected with tech.  8. Security policies don’t stick unless they’re continuously reinforced.  We’ve said it before, but we’ll say it again: The average employee doesn’t care about security as much as you do. They just want to do their job. That means we have to continuously reinforce security policies, especially now that workforces are distributed.  But, repetition isn’t enough.  We have to communicate in terms our employees understand. Angela Henry, Business Information Security Officer at Rand Merchant Bank, recommends educating employees on business data privacy best practice alongside consumer data privacy best practice. Share tips that are relevant to their personal lives. Offer advice on how to keep their children secure online. Prepare resources around how to stay safe on e-commerce sites. Not only does this help foster a positive security culture in the office, but it also helps employees stay safe and secure at home.  9. …And policies aren’t effective unless they’re bolstered by technology.  While educating employees about policies is a vital part of any security strategy, it isn’t enough to prevent inbound and outbound threats and subsequent data breaches.  After all, we’re only human. We break the rules, make mistakes, and can be easily tricked. In fact, 44% of breaches are caused by human error. Elvis summed it up nicely when he said, “Even if we’re at technology 5.0, we’re still at human being 1.0.”  So, what do we do? Garrett recommends bolstering training with technology to ensure that people aren’t the last line of defense, saying “My ultimate view is that user awareness training is fine but – in mathematical terms – it’s necessary but not sufficient. I think it needs to be used in conjunction with other tools.” 10. Security needs diversity to thrive.  Throughout the Human Layer Security Summit, we talked a lot about security pre- and post-pandemic. But, Merrit Baer, Principal Security Architect at Amazon Web Services pointed out something else we shouldn’t forget.
She’s right. Cybersecurity needs diversity to thrive.  This diversity isn’t limited to gender or ethnic diversity. The field is wide open for a range of educational and professional backgrounds, from psychology majors to business analysts and just about everything in between.  You can read more about the opportunities available in cybersecurity in our report Opportunity in Cybersecurity 2020. 11. Remote working isn’t temporary. According to a recent poll by 451 Research, 38% of businesses expect work-from-home strategies will continue post-pandemic. And, when you consider companies like Facebook have already announced they’re permanently embracing remote-work, we should expect more to follow. The point? We should equip our workforces to thrive at home and ensure that we’re maintaining a strong security culture company-wide while also supporting our employees mentally and emotionally. (See #1.)  12. …And that doesn’t have to be a bad thing.  There are new and perennial challenges we must overcome in order to support a full-time remote workforce, but there are a number of benefits, too. Don’t take our word for it. Stephane Kasriel, Former CEO of Upwork – a company that has maintained a hybrid remote-working structure across 500 cities for nearly a decade – offered attendees of the Summit several reasons why this is something to look forward to, not dread.  To start, remote-working enables companies to find and work with the best talent, not just local talent. Beyond that, employees have more freedom to design their lives. They can more easily balance work and life, relocate as and when they need or want to, and create environments in which they can really thrive.  13. The Secret? Adapt, adopt, evolve. Repeat.  If there’s one thing that was made clear throughout every panel discussion, fireside chat, and interview, it’s that things have changed and will continue to change. The only way to succeed is to adapt and evolve. Adopt new technologies. Embrace new ways of working. Lean on peers and professional networks for advice.  In the spirit of change, we’ve put together a list of resources that will help you navigate security and business challenges of the present and future.  Security During Uncertainty: 6 Steps Security Leaders Can Take to Reduce Risk Cyber Culture in the Time of COVID COVID-19 and the Digital Pandemic Upwork Remote Work Resources COVID-19: Real-Life Examples of Phishing Emails 13 Cybersecurity Sins When Working Remotely Advice From Security Leaders for Security Leaders: How to Navigate New Remote-Working Challenges Remote-Worker’s Guide To: Preventing Data Loss 11 Tools to Help You Stay Secure and Productive While Working Remotely Did we miss anything? Feel free to email [email protected] with your key learnings.
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Insider Threat Indicators: 11 Ways to Recognize an Insider Threat
By Maddie Rosenthal
12 June 2020
Detecting and preventing Insider Threats isn’t easy. Why? Because unlike external bad actors, Insiders – whether a disgruntled employee, a distracted freelancer, or a rogue business partner – have legitimate access to systems and data. That means they’re in an ideal position to exfiltrate data. So, how do you spot one? To start, you have to know what an Insider threat is and understand the different methods and motives behind these data exfiltration attempts. What is an Insider Threat? We’ve covered this in detail in this article: What is an Insider Threat? Insider Threat Definition, Examples, and Solutions. But, to summarize:
Insider Threats can be malicious or the result of negligence.  Malicious Insiders knowingly and intentionally steal data and generally do so for one of three reasons: financial incentives, a competitive edge, or because they’re dissatisfied at work. Negligent Insiders are just your average employees who have made a mistake. For example, they could send an email to the wrong person, misconfigure a system, fall for a phishing email, or lose their work device.   How often do incidents involving Insider Threats happen? More often than you might think. In fact, there’s been a 47% increase in incidents over the last two years. We discuss seven recent examples in this blog: Insider Threats: Types and Real-World Examples.   While every incident is different, there are some tell-tale signs of an Insider Threat.  Insider Threat indicators: Malicious Insiders Malicious Insiders may act suspiciously well before they actually exfiltrate any data. For example: 1. Declining performance or other signs of dissatisfaction As we’ve said, one reason why Insiders exfiltrate data is that they’re dissatisfied at work. It could be because of a poor performance appraisal, because they were denied a promotion or raise, or because of a disagreement with a co-worker or manager.  Whatever the reason, 1 in 10 Insider Threats is motivated by a grudge. Look out for a consistent or sudden decline in performance or attitude and for employees who become angry or combative. Employees who are actively looking for other jobs should also be on your radar. While they could simply be moving on to a new opportunity, they may be inclined to steal data in order to impress or bribe a new or potential employer.  Don’t believe us? 45% of employees download, save, send, or otherwise exfiltrate work-related documents before leaving a job or after being dismissed. This number nearly doubles in highly competitive industries like Financial Services and Business, Consulting, & Management.  !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); 2. Unusual working hours While passion and enthusiasm are generally considered positive attributes when talking about an employee, these can occasionally be early signs of bad intent. For example, if an employee consistently volunteers for extra work, regularly works in the office late, comes in early, or attempts to perform work that’s outside of the scope of their normal duties, they could be trying to gain access to sensitive systems or data.  Then, of course, there are signs of the data exfiltration attempt itself. For example: 3. Large data transfers or downloads There are a number of ways to exfiltrate data, including email, Cloud Storage, USB sticks. In fact, 23% of insiders exfiltrate data via USBs and 24% exfiltrate data via laptops/tablets. Nevertheless email is the threat vector most IT leaders are concerned about. After all, it only takes one click to transfer dozens of files.  But, monitoring data movement is a challenge. How can you realistically monitor every email sent and received within your organization? With Tessian Human Layer Security Intelligence, it’s easy.  Security, IT, and compliance leaders can get detailed insights around employee behavior in a single click. No manual investigation required. 
4. Multiple failed logins (or other abnormal login activity) Whether it’s an employee trying to access networks or systems they don’t have access to or an employee with legitimate access logging in more frequently than usual, login activity can offer security teams clues about Malicious Insiders. Certainly the employee could simply be curious and may even be going above and beyond to get their job done, but these behaviors could also be indicative of nefarious intent and should be investigated.  5. Upgraded privileges or sharing access When someone is promoted or there’s some other shift in the structure of an organization, it makes sense that access to systems and data might change. But, what about when someone’s privileges or access are escalated without a clear reason why? It could be an administrator granting him or herself more privileged access or it could be a team effort. For example, an administrator could be bribed to upgrade another employee’s access. Both are signs of a Malicious Insider. Finally, there are signs that the Insider has successfully exfiltrated data or is still successfully exfiltrating data. For example: 6. Unexpected changes in financial circumstances 86% of breaches are financially motivated.  Whether it’s a list of customer email addresses being sold on the Dark Web or trade secrets being sold to a competitor, data is valuable currency. So, if you hear of or notice an employee suddenly and unexpectedly paying off debt or making expensive purchases, you may need to investigate the source of the additional income. It could be a sign that they’re profiting from company or customer data. 7. Consistent (and unusual) overseas travel Like many of the other indicators on this list, there could be a perfectly good reason why an employee travels overseas. He or she could be going on vacation, visiting friends or family, or may be traveling for work. But, as we’ve seen, it could also be a sign of corporate or foreign espionage. Case in point: A former engineer at a massive aerospace company frequently traveled to China, claiming he was lecturing. In reality, he was acting as an agent of the People’s Republic of China and was selling trade secrets. This went on for nearly 30 years before he was caught and later convicted.  Insider Threat indicators: Negligent Insiders While certain behaviors exhibited by Malicious Insiders may set off alarm bells for security teams before exfiltration attempts occur, Negligent Insiders can be harder to preempt.  Nonetheless, there are four key things to look out for. 8. Failure to comply with basic security policies Whether it’s consistently using weak passwords, refusing to enable 2FA, or frequently downloading tools or software that haven’t been approved by security teams, an employee who disregards security policies could be more likely to accidentally exfiltrate data than one who consistently plays by the book.  That’s why reminding employees of existing policies and procedures is so important. 9. Low engagement in security awareness training Most employees (and even some security leaders!) would agree that security awareness training is “boring”. And, while that may be the case, training is absolutely essential. It could be training around how to spot a phish (see below) or training around new and existing compliance standards or data privacy laws. Employees who either don’t attend training at all or who perform poorly on assessments related to that training should be closely monitored and be re-targeted with tailored programs. You can read more about how to up-level your training and create a positive security culture here. 10. History of falling for phishing attacks Phishing and other social engineering attacks are designed for one of three reasons: to extract sensitive information or credentials, to install malware onto a network, or to initiate a wire transfer. If the attack is successful – meaning the target (an employee) falls for the scam – there could be serious consequences.  That means any employee who falls for a scam should be reminded of phishing tools and techniques and may need to be more closely monitored. 11. General carelessness or haste Accidents happen. Whether it’s firing off an email to the wrong person or accidentally leaving a computer unblocked, we all make mistakes. Nonetheless, they aren’t trivial and any employee who consistently makes mistakes will need to be reminded of security best practices and may, in some cases, need to be monitored with more stringent policies.  How can you detect and prevent Insider Threats?  When it comes to detecting and preventing Insider Threats, there are a number of solutions, including: Training Physical and Digital Monitoring  DLP tools and software  Importantly, all of these have a place in security strategies. Training should be used to reinforce existing policies, especially for those employees who consistently break the rules or make mistakes.  Security teams should be diligent in their physical and digital data monitoring and should always look out for the above warning signs. And DLP tools like rule-based solutions, endpoint scanning, firewalls, and anti-phishing software do, in some instances, help curb the problem of data loss. But, as we’ve said, incidents involving Insider Threats are on the rise which means security stacks are missing something. What they’re missing is protection for their people and at Tessian, we call it Human Layer Security. How does Tessian prevent Insider Threats? Tessian turns an organization’s email data into its best defense against inbound and outbound email security threats. Powered by machine learning, our Human Layer Security technology understands human behavior and relationships, enabling it to automatically detect and prevent anomalous and dangerous activity. Tessian Enforcer detects and prevents data exfiltration attempts Tessian Guardian detects and prevents misdirected emails Tessian Defender detects and prevents spear phishing attacks Importantly, Tessian’s technology automatically updates its understanding of human behavior and evolving relationships through continuous analysis and learning of the organization’s email network. Oh, and it works silently in the background, meaning employees can do their jobs without security getting in the way.  Interested in learning more about how Tessian can help prevent Insider Threats in your organization? You can read some of our customer stories here or book a demo. 
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Introducing Tessian Human Layer Security Intelligence
By Ed Bishop
11 June 2020
Attention Security, Compliance. and IT leaders: You can now continuously and proactively downtrend Human Layer risks in your organization with zero manual investigation. How? With Tessian Human Layer Security Intelligence.
Why did Tessian create Human Layer Security Intelligence? 88% of data breaches are caused by human error.  To combat that, Tessian built, created, and developed Defender to prevent spear phishing, Business Email Compromise, and other targeted impersonation attacks; Guardian to prevent accidental data loss; and Enforcer to prevent data exfiltration. But, detection and prevention are only one part of the solution. To be truly effective, solutions have to proactively and consistently improve an organization’s broader security posture.  Security leaders should be able to: Comprehensively understand the risks within their organization Benchmark those risks against peers Reduce the burden of manual investigation, especially for thinly-stretched teams  Move swiftly from investigation to remediation Easily view the outcome of remediation efforts to understand the ROI on security products   Tessian Human Layer Security Intelligence does all of the above.  We provide our customers with real-time insights into risks on email and give security teams the tools they need to downtrend those risks. 
What are the key benefits of Human Layer Security Intelligence? We’ve already mentioned some of the key challenges that security, compliance, and IT leaders are up against. So, how does Human Layer Security Intelligence make your jobs easier? Predict. Track and compare trends, preempt incidents, and influence employee behavior to improve overall security posture.
Improving security visibility is key.  With HLS Intelligence, Tessian customers can easily and automatically get detailed insights into inbound and outbound security threats and employee actions.  Why does this matter? It allows security leaders to know precisely where to focus their efforts and which corrective actions to take in order to best allocate their resources.  For example, with clear visibility of employee behavior, it will be easy to spot those employees who frequently attempt to send company data to their personal email accounts to work from home. That way, security teams can then offer additional, targeted training and issue helpful reminders of existing security policies. Beyond that, customers will also be able to benchmark their risk levels against industry peers. This will help organizations identify strengths and successes and help highlight how and where they can improve their security posture.  Prevent. Investigate and communicate risks quickly and easily with detailed event threat breakdowns.
Most solutions are a blackbox when it comes to understanding the threats detected. And, without knowing the “who, what, when, and why” behind security events, mitigation can be difficult.  In an effort to pin down the “who, what, when, and why”, security and IT teams spend countless hours aggregating data, analyzing data, and investigating incidents. But, this is a slow, manual process which means remedial response times are often longer than they should be. Not with Tessian’s HLS Intelligence.  HLS Intelligence offers a curated list of high priority events so security leaders can immediately zero in on those that are most critical. No manual investigation required.  It’s simple: View detailed breakdowns and automated analysis of security events Take immediate action Generate reports with a single click to communicate detected and prevented risks to stakeholders.  Protect. Take the burden out of remediation with robust mitigation tools. 
While the goal is to prevent incidents from happening in the first place, robust mitigation tools are an essential part of any security solution.  With email quarantine and post-delivery protection like bulk email removal and single-click clawback, it’s easier than ever for security teams to take action.  And, with shared threat intelligence across the entire Tessian ecosystem, machine learning models automatically update and protect all Tessian Defender customers from all blocked domains. That means Tessian customers automatically benefit from Tessian’s network effect and new threats can be prevented before they’re even seen in your environment. How Can I Use Human Layer Security Intelligence? The benefits of Tessian Human Layer Security Intelligence are best understood in the context of real situations. So, let’s look at three example use cases. Use Case #1: Thwart burst attack campaigns and block COVID-19-related impersonation domains.  Several employees receive an email that appears to be from a health organization with advice around COVID-19. The email automatically triggers a warning advising employees that the email is suspicious based off of the content and sender information.  Simultaneously, you’re alerted of the burst attack and are able to first delete the email from user inboxes and then block the domain. Each of these two actions requires a single click. But, it’s not just your organization that’s protected from the threat. All Tessian customers will benefit as the domain is automatically blocked across the Tessian ecosystem. Use Case #2: Reduce data loss and increase secure behavior. In reviewing outbound events, you notice two employees are frequently sending emails with attachments to their personal accounts. When presented with a warning that explains why the action is being flagged as suspicious, they opt to send the email anyway. Why? Because these exfiltration attempts aren’t intentionally malicious, they’re simply trying to ensure they have access to the documents they need to work, wherever they are.  Instead of implementing a blanket rule that blocks all emails to freemail accounts across the company, you can take a more targeted approach. You can use this as an opportunity to reinforce security awareness training and in-house policies and explain why the email is considered unauthorized despite the employees’ good intentions.  You can also offer alternatives that would enable the employees to access relevant documents without having to email attachments to themselves. Use Case #3: Predict employee exits and prevent data exfiltration. In reviewing outbound events, you notice a spike in data exfiltration attempts by an employee. In the last week, he’s sent upwards of 20 attachments to a recipient he has no previous email history with. With this information in mind, you approach his line manager and find out that two weeks ago, the employee was denied a promotion and subsequent raise. You now have oversight of the “who, what, why, and when”.  This employee is planning on resigning and is taking company data with him. To prevent any further data exfiltration attempts, you can create custom filters specifically for that user, including customized warning messages or you could create a filter that would automatically block any future exfiltration attempts. For example, you could block email communications containing attachments to specific a domain or block emails containing attachments altogether, depending on the severity of the previous incidents.  Learn more Interested in learning more about Tessian Human Layer Security Intelligence and how it can help you strengthen your defense against human error on email? Get in touch with your Customer Success contact. Not yet a Tessian customer? Book a demo! 
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The State of Data Loss Prevention in the Financial Services Sector
By Maddie Rosenthal
10 June 2020
In our latest research report, we took a deep dive into the State of Data Loss Prevention and revealed that data loss incidents are happening up to 38x more frequently than IT leaders currently estimate.  And, while data loss is a big problem across all industries, it’s especially problematic in those that handle highly sensitive data. One of those industries is Financial Services. Before we dive into how frequently data loss incidents are happening and why, let’s define what exactly a data loss incident is in the context of this report. We focused on outbound data loss on email. This could be either intentional data exfiltration by a disgruntled or financially motivated employee or it could be accidental data loss.  Here’s what we found out. The majority of employees have accidentally or intentionally exfiltrated data  Tessian platform data shows that in organizations with 1,000 employees, 800 emails are sent to the wrong person every year. This is 1.6x more than IT leaders estimated. Likewise, in organizations of the same size, 27,500 emails containing company data are sent to personal accounts. We call these unauthorized emails, and IT leaders estimated just 720 are sent annually. That’s a big difference.
But, what about in this particular sector? Over half (57%) of Financial Services professionals across the US and the UK admit to sending at least one misdirected email and 67% say they’ve sent unauthorized emails. But, when you isolate the US employees, the percentage almost doubles. 91% of Financial Services professionals in the US say they’ve sent company data to their personal accounts.  !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); And, because Financial Services is highly competitive, professionals working in this industry are among the most likely to download, save, or send company data to personal accounts before leaving or after being dismissed from a job, with 47% of employees saying they’ve done it. !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); To really understand the consequences of incidents like this, you have to consider the type of data this industry handles and the compliance standards and data privacy regulations they’re obligated to satisfy. Every day, professionals working in Financial Services send and receive: Bank Account Numbers Loan Account Numbers Credit/Debit Card Numbers Social Security Numbers M&A Data In order to protect that data, they must comply with regional and industry-specific laws, including: GLBA COPPA FACTA FDIC 370 HIPAA CCPA GDPR So, what happens if there’s a breach? The implications are far-reaching, ranging from lost customer trust and a damaged reputation to revenue loss and regulatory fines.  For more information on these and other compliance standards, visit our Compliance Hub. Remote-working is making Data Loss Prevention (DLP) more challenging  The sudden transition from office to home has presented a number of challenges to both employees and security, IT, and compliance leaders.  To start, 65% of professionals working in Financial Services say they feel less secure working from home than they do in the office. It makes sense. People aren’t working from their normal work stations and likely don’t have the same equipment. !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); A further 56% say they’re less likely to follow safe data practices when working remotely. Why? The most common reason was that IT isn’t watching, followed by being distracted.  Most of us can relate. When working remotely – especially from home – people have other responsibilities and distractions like childcare and roommates and, the truth is, the average employee is just trying to do their job, not be a champion of cybersecurity.  That’s why it’s so important that security and IT teams equip employees with the solutions they need to work securely, wherever they are. Current solutions aren’t empowering employees to work securely  Training, policies, and rule-based technology all have a place in security strategies. But, based on our research, these solutions alone aren’t working. In fact, 64% of professionals working in Financial Services say they’ll find a workaround to security software or policies if they impede productivity. This is 10% higher than the average across all industries. !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); How does Tessian prevent data loss on email? Tessian uses machine learning to address the problem of accidental or deliberate data loss by applying human understanding to email behavior. Our machine learning models analyze email data to understand how people work and communicate. They have been trained on more than two billion emails and they continue to adapt and learn from your own data as human relationships evolve over time. This enables Tessian Guardian to look at email communications and determine in real time if particular emails look like they’re about to be sent to the wrong person. Tessian Enforcer, meanwhile, can identify when sensitive data is about to be sent to an unsafe place outside an organization’s email network.  Enforcer and Guardian do all of this silently in the background. That means workflows aren’t disrupted and there’s no impact on productivity. Employees can do what they were hired to do without security getting in the way. Tessian bolsters training, complements rule-based solutions, and helps reinforce the policies security teams have worked so hard to create and embed in their organizations. That’s why so many Financial Services firms are adopting Tessian’s technology, including: Man Group Evercore BDO Affirm Armstrong Watson JTC DC Advisory Many More Interested in learning more about how Tessian can help prevent data loss in your organization? You can read some of our customer stories here or book a demo.  Learn more about the State of Data Loss Prevention 2020 For more insights around the frequency of data loss incidents across industries, the impact remote-working is having on organizations’ security postures, and which solutions are the most (and least) effective, read the full report.
DLP Data Exfiltration
What is Data Exfiltration on Email and How Do You Prevent It?
By Maddie Rosenthal
04 June 2020
While there are various ways in which someone can exfiltrate data – which we’ve covered in What is Data Exfiltration? Tips for Preventing Data Exfiltration Attacks – email is the biggest risk. In fact, it’s the threat vector IT leaders are most concerned about protecting.  In this article we’ll answer three key questions: What is data exfiltration on email? Why is it so dangerous? How can organizations prevent it from happening?  What is data exfiltration on email? In order to understand what data exfiltration on email is, we should start with what data exfiltration is more broadly. Data exfiltration is the act of sensitive data deliberately being moved from inside an organization to outside an organization’s perimeter without permission. This can be done through the digital transfer of data, the theft of documents or servers, or via an automated process.  Data and sensitive information found in spreadsheets, calendars, trading algorithms, planning documents, and customer PII can be moved outside of an organization’s perimeter via email in one of two ways: Someone inside the organization (like an employee, exiting employee, contractor, or business partner) emailing data to their own personal accounts or to a third-party. External bad actors targeting employees with phishing or spear phishing scams. While these email attacks can be designed for the purpose of initiating a wire transfer, they’re often ploys to extract sensitive information or credentials or to install malware onto a network.
Why is data exfiltration on email so dangerous? We’ve already mentioned that email is the threat vector IT leaders are most concerned about protecting. But why? There are two key reasons: it’s easy to access (email accounts today are managed on laptops, smartphones, tablets, and even watches) and the underlying technology behind email hasn’t evolved since its inception in the 1970s. That means there are core security features missing that modern communication platforms have as a standard, including the ability to redact or recall and encryption-by-default.  This makes it one of the go-to mediums for data exfiltration. In fact, according to one report, 10% of all insiders and 10% of all external bad actors use email to steal data. And, if data is successfully exfiltrated, the consequences can be tremendous. = Case in point: A major US health insurance provider agreed to pay $115 million to settle a class-action lawsuit after it was discovered that an employee had stolen data on 18,000 Medicare members, including names, ID numbers, Social Security numbers, health plan IDs, and dates of enrollment.  Interested in learning more about incidents like this? Read 6 Examples of Data Exfiltration on our blog.  How can I prevent data exfiltration on email? Data exfiltration is a big problem for organizations.  Whether it’s an exiting employee emailing data to their personal accounts on their way out (which 45% of employees admit to doing) or a hacker targeting someone with privileged access to networks and data via a phishing email, security, IT, and compliance leaders must find a way to prevent sensitive information from leaving their organization.  there are several solutions available, but few succeed in preventing data exfiltration attempts on email. Blocking or blacklisting domains What it is: Data exfiltration prevention has often been simplified to stopping communication with certain accounts/domains (namely freemail accounts like @gmail). Why it doesn’t work: This is a blunt approach that impedes on employee productivity. There are many legitimate reasons to communicate with freemail accounts, such as updating private clients, managing freelancers, or emailing friends and family about non-work issues. What’s more, a determined insider could easily circumvent this by setting up an account with its own domain. Secure Email Gateways (SEGs) What it is: SEGs are essentially more sophisticated spam filters. They’re used to block malicious inbound email threats like phishing attacks. Why it doesn’t work: While SEGs may be effective in blocking bulk phishing emails, they can’t stop all spear phishing emails. That means the most targeted attacks can still get through and employees could easily fall victim to an attack and unknowingly exfiltrate data to a bad actor. (Not sure what the difference is between phishing and spear phishing? Read this.) Rule-Based solutions What it is: Organizations could implement rule-based solutions that take the form of “if-then” statements. These “if-then” statements involve keywords, email addresses, and regular expressions that look for signals of data exfiltration. For example, “If an email contains the word “social security number”, then quarantine the email and alert IT.” Why it doesn’t work: Rule-based solutions are impossible to maintain because data changes in value and sensitivity over time. Beyond that, you simply can’t define or predict human behavior with rules. That’s why 85% of IT leaders say rule-based DLP is admin-intensive and just 18% say it’s the most effective way to prevent data loss.  Training  What it is: Because it’s people who control our data, training is a logical solution to data exfiltration. In fact, 61% of organizations have training every 6 months or more frequently.  Why it doesn’t work: While training does help educate employees about data exfiltration and what the consequences are, it’s not a long-term solution and won’t stop the few bad eggs from doing it. You also can’t train away human error.  Machine Learning What it is: Machine learning (ML) models trained on historical email data understand the intricacies and fluctuations of human relationships over time. That means ML models can constantly update their “thinking” to determine whether an action looks like exfiltration or not.  Why it does work: This is the “human” way forward. At Tessian, we call it Human Layer Security. Machine-intelligent software recognizes what looks suspicious, much like a trained security professional could. However, unlike humans, it can do this thousands of times per second without missing information or getting tired.  How does Tessian prevent data exfiltration on email? Tessian uses stateful machine learning to prevent data exfiltration on email by turning an organization’s own data into its best defense against inbound and outbound email security threats.   We currently protect customers across industries, including those that are highly regulated like Legal and Financial Services. Our Human Layer Security platform understands human behavior and relationships, enabling it to automatically detect and prevent anomalous and dangerous activity like data exfiltration attempts and targeted phishing attacks.  Importantly, Tessian’s technology automatically updates its understanding of human behavior and evolving relationships through continuous analysis and learning of the organization’s email network.  Tessian Enforcer detects and prevents data exfiltration attempts by: Analyzing historical email data to understand normal content, context, and communication patterns Establishing, mapping, and continuously updating every employee’s business and non-business email contacts into relationship graphs  Performing real-time analysis of outbound emails before they’re sent to automatically predict whether the email looks like data exfiltration. This is based on insights from relationship graphs, deep inspection of the email content, and previous user behavior Alerting users when data exfiltration attempts are detected with clear, concise, contextual warnings that reinforce security awareness training Click here to download the data sheet. Tessian Defender detects and prevents data exfiltration attempts by: Analyzing historical email data to understand normal content, context, and communication patterns Establishing, mapping, and continuously updating every employee’s business and non-business email contacts into relationship graphs  Performing real-time analysis of inbound emails in real-time to automatically predict whether the email looks unsafe. This is based on insights from relationship graphs, deep inspection of the email content, and previous user behavior Alerting users when targeted email attacks are detected with clear, concise, contextual warnings that reinforce security awareness training Click here to download the data sheet.
DLP
How Does Data Loss Prevention Work?
By Maddie Rosenthal
02 June 2020
There’s been a 47% increase in data loss incidents over the last two years; this includes accidental data loss and deliberate data exfiltration by negligent or disgruntled employees or contractors. While every incident of data loss or leakage may not result in a breach, many do, and the cost can be tremendous. That’s why today, data loss prevention (DLP) is one of the top spending priorities for IT leaders.
We’ve covered data loss prevention broadly in this blog: What is Data Loss Prevention (DLP) – A Complete Overview of DLP, but in this article, we’ll detail how exactly DLP works.  How does DLP work? DLP software monitors, detects, and blocks sensitive data from leaving an organization.  Monitor  DLP solutions monitor different entry and exit points of a corporate network, such as user devices, email clients, servers, or gateways within the network to safeguard data in different forms, including data in motion, data in use, and data at rest.  Data in motion refers to data that is sent and received over your network.  Data in use refers to data that you are using in your computer memory.  Data at rest refers to data that is stored in a database, file, or a server.  Detect If security software detects anything suspicious, such as an email attachment containing credit card details or an attempt to print confidential documents, a predefined response will kick in.  Note: This predefined response will depend on the solution itself and how it’s configured. Block Most DLP solutions offer organizations the ability to block potentially risky communications or to simply flag the anomaly for administrators to follow up on. Properly configured DLP allows organizations to block sensitive information while permitting non-sensitive communications to continue.  Again, this depends entirely on the solution and how it’s configured. So, how do current solutions prevent data loss? How do current solutions prevent data loss? While all DLP solutions will monitor, detect, and block data, there are still several different solutions.  Unfortunately, many fall short. Manually labeling and tagging sensitive data How it works: Security teams can manually label and tag sensitive data. This way, it can be monitored (and blocked) when it is seen moving outside the network.  Why it’s ineffective: This approach relies entirely on employees tagging data correctly. Given how much data organizations handle, the manual process of tagging isn’t viable; employees may label incorrectly or, worse, not do it at all. Rule-Based solutions How it works: The majority of DLP solutions rely on rules that take the form of “if-then” statements. These “if-then” statements involve keywords, email addresses, and regular expressions that look for signals of data exfiltration or accidental data loss. For example, “If an employee attempts to download a file larger than 1.0 MB, then block the download and alert IT.” Why it’s ineffective: Similar to tagging, rule-based solutions are impossible to maintain because data changes in value and sensitivity over time. Beyond that, you simply can’t define or predict human behavior with rules. That’s why 85% of IT leaders say rule-based DLP is admin-intensive and just 18% say it’s the most effective way to prevent data loss.  Blocking or blacklisting domains, channels, or software     How it works: DLP has often been simplified to simply stopping communication with certain accounts/domains (namely freemail accounts like @gmail) or blocking access to certain tools and software (like DropBox, for example).  Why it’s ineffective: This is a blunt approach that impedes on employee productivity. There are many legitimate reasons to communicate with freemail accounts, such as updating private clients, managing freelancers, or emailing friends and family about non-work issues. What’s more, a determined insider could easily circumvent this by setting up an account with its own domain. Machine Learning How it works: Machine learning models are trained off human behavior which means they understand the intricacies and fluctuations of human relationships over time. This way, they can determine whether an action looks like deliberate exfiltration or accidental data loss and prevent it before it happens.  Why it IS effective: This is the “human” way forward. Machine-intelligent software recognizes what looks suspicious, much like a trained security professional could. However, unlike humans, it can do this thousands of times per second without missing information or getting tired.  How to choose a DLP solution Importantly, before a DLP solution is even considered, security teams have to determine which data is considered most sensitive and which threat vectors are a priority. Step 1: Prioritize your data Here are just a few of the things security teams should consider: Industry. DLP efforts should start with the most valuable or sensitive information. What is sensitive within your organization? Naturally, those working in Financial Services will have different priorities than those working in Manufacturing. Compliance standards and data protection regulations.GDPR, CCPA, and HIPPA are just a few pieces of legislation that CISOs have to consider when putting together a DLP strategy. In addition to identifying which data is the most valuable for your organization, you have to consider which data you’re obligated to protect by law. How employees communicate. After identifying which data you want to protect and which data you have to protect, you have to figure out how that data is being stored, managed and transmitted by people and teams. Is it via the Cloud? On email? Through text messages? This will help determine which type of DLP solution you need. Step 2: Identify the biggest threat vectors Based on how your employees communicate, you can decide which type of DLP solution is right for your organization.  For example: Network DLP monitors traffic entering and leaving an organization’s network. Endpoint DLP is installed on devices (for example, company laptops or mobile phones) and checks that information is not taken off the device and placed on, or sent to, a non-authorized device. Email DLP is integrated into the email client itself and monitors emails as they are sent.  While these safeguard different threat vectors, they all do the same thing: monitor, detect, and block sensitive data from leaving an organization.  Did you know that email is the top priority for IT leaders? In fact, according to Tessian’s new research report The State of Data Loss Prevention 2020, almost half (47%) said it’s the threat vector they’re most concerned about protecting.  How Does Tessian Next-Gen DLP Work?  Tessian turns an organization’s email data into its best defense against inbound and outbound email security threats. Powered by machine learning, our Human Layer Security technology understands human behavior and relationships, enabling it to automatically detect and prevent dangerous activity like data exfiltration attempts and misdirected emails. Importantly, Tessian’s technology automatically updates its understanding of human behavior and evolving relationships through continuous analysis and learning of the organization’s email network. No rules needed.  Tessian Enforcer detects and prevents data exfiltration attempts by: Analyzing historical email data to understand normal content, context, and communication patterns Establishing, mapping, and continuously updating every employee’s business and non-business email contacts into relationship graphs  Performing real-time analysis of outbound emails before they’re sent to automatically predict whether the email looks like data exfiltration. This is based on insights from relationship graphs, deep inspection of the email content, and previous user behavior Alerting users when data exfiltration attempts are detected with clear, concise, contextual warnings that reinforce security awareness training Tessian Guardian detects and prevents misdirected emails by: Analyzing historical email data to understand normal content, context, and communication patterns Establishing, mapping, and continuously updating every employee’s business and non-business email contacts into relationship graphs  Performing real-time analysis of outbound emails before they’re sent to automatically predict whether the email looks like it’s being sent to the wrong person. This is based on insights from relationship graphs, deep inspection of the email content, and previous user behavior Alerting users when a misdirected email is detected with clear, concise, contextual warnings that allow employees to correct the recipients before the email is sent
Human Layer Security DLP
Tessian Recognized by 451 Research as a “451 Firestarter”
01 June 2020
We are proud to say that Tessian has received a 451 Firestarter award from leading technology research and advisory firm 451 Research.   The 451 Research Firestarter program recognizes exceptional innovation within the information technology industry. Introduced in 2018 and awarded quarterly, the program is exclusively analyst-led, allowing its team of technology and market experts to highlight organizations they believe are significantly contributing to the overall pace and extent of innovation in the technology market.  In its recent spotlight report, 451 Research said: “Most existing data discovery and data loss prevention (DLP) tools try to discover ‘personally identifiable information’ (PII) like credit card, driver’s license and social security numbers using RegEx searches, fingerprinting or optical character recognition (OCR). In contrast, Tessian’s focus is on finding bad behavior rather than finding sensitive data or PII, by applying machine learning techniques to historical email messages (headers, body and attachments) in order to distinguish between ‘safe’ and ‘unsafe’ emails.”
Earlier this year, 451 Research wrote a report stating that the “the DLP market is ripe for change” and that modern enterprises are looking for next-generation solutions that can detect and prevent both inbound email attacks and outbound email threats. Being recognized as a 451 Firestarter is a recognition of Tessian’s innovative approach to data loss protection. You can learn more about how Tessian is addressing DLP shortcomings here: 451 Research: Market Insight Report. Book a Demo To learn more about how we prevent inbound and outbound email threats and why world-leading businesses like Arm, Man Group, Evercore, and Schroders trust Tessian to protect their people on email, book a demo.
Human Layer Security DLP
Guide: How to Stop Data Loss Across 1 Million New Offices
By Maddie Rosenthal
28 May 2020
Now more than ever, security, IT, and compliance leaders are leaning on each other for support in navigating new challenges around remote-working. And, why wouldn’t they? While some organizations have operated virtually for months and even years before the outbreak of COVID-19, others had never operated a remote workforce. That means they’ve had to – very quickly – equip their teams with new devices and tools, implement new policies and procedures, and update security stacks. Of course, they’re doing all of this while trying to maintain “business as usual” which means trying to monitor and prevent data loss company-wide. That’s exactly why we’ve been hosting virtual events: to pool the wisdom of experienced security and IT leaders and share back with the broader community While you can access our library of webinars here (and register for our next virtual event here), we’ve compiled key takeaways below from our most recent webinar: How to Stop Data Loss Across 1 Million New Offices.  Here’s the actionable advice from Mark Settle, the former CIO of Okta and Karl Knowles, the Global Head of Cyber at HFW.
1. Prioritize email Even with collaboration tools like Slack, email is still King. Or, as Mark put it “email is the central nervous system of almost every company. You really can’t escape it”. Over 124 billion emails are sent and received everyday and employees spend 40% of their time on email. And, when you consider what’s being sent back and forth in emails (spreadsheets, invoices, client information, and other structured and unstructured data) it’s no wonder IT and security leaders consider it the number one threat vector for data loss. Whether it’s a disgruntled employee purposely exfiltrating data or a negligent employee who accidentally sends sensitive information to the wrong person, email is a leaky pipe.  Interested in learning more about how data is lost on email? Read this blog: A Complete Overview of DLP on Email. 2. Clearly communicate what constitutes “data loss” It’s employees who have to take on the role of protecting a company’s most important asset: data. But, unfortunately, many are blissfully unaware of what’s actually considered a data loss incident. It’s not their fault. It’s up to IT leaders – especially now as employees are adjusting to their new work environments – to really communicate what data is sensitive and how that data must be handled.  While those working in Healthcare or Financial Services may be well-versed in what data can and can’t be stored and shared, because of industry-specific compliance standards, the “average” professional may not be. For example: if you don’t tell employees that sending company data to their personal email accounts is considered unauthorized and could lead to a data breach, they’ll never know that they shouldn’t do it. Likewise, many employees don’t realize that sending an email to the wrong person could be classified as a data loss incident.  3. Don’t blame employees, empower them As we’ve said, employees are the gatekeepers of a company’s most sensitive systems and data. But, many aren’t familiar with security best practices or the implications of a breach. And, beyond that, many simply don’t have the necessary tools to work securely. It’s up to IT and security leaders to empower them to do so. How? According to Karl, it comes down to training and technology.
4. Re-think security awareness training Earlier this year at the world’s first Human Layer Security Summit, Mark Logsdon, Head of Cyber Assurance & Oversight at Prudential, explained there are three fundamental problems with training: It’s boring It’s often irrelevant It’s expensive Karl Knowles and Mark Settle shared many of these sentiments. The bottom line is: In order for training to be effective, it has to really resonate. And, for it to really resonate, employees have to understand the who, what, and why behind security policies and procedures. They recommend using different methods and mediums to communicate risks and preventative strategies and – perhaps most importantly – ensure you aren’t overloading them. That means breaking complex subjects down into more manageable pieces and translating technical jargon and concepts into language that’s easier to understand. Top Tip from Karl: Nominate Cyber Champions as a way to gamify training and encourage a positive security culture.  5. Know the limitations of rule-based DLP solutions and invest in technology that proactively adapts DLP isn’t just a challenge now that workforces are remote. It’s been a consistent pain point for IT and security teams for a long time and for several reasons. One of the biggest problems around DLP is that rule-based solutions aren’t adaptive. Not only are they admin-intensive to set-up, but they’re virtually impossible to maintain. You can read more about The Drawbacks of Traditional DLP on Email on our blog.  Learn more about Why DLP is Failing in Tessian’s latest report: The State of Data Loss Prevention 2020. That’s why Karl and Mark recommend investing in technology that’s fast and evolving. The technology is machine learning. Tessian’s DLP solutions (Tessian Enforcer and Tessian Guardian) are powered by machine learning which is why Karl – a customer – considered Tessian an extension of his cyber team.
Interested in learning more about how Tessian can help you detect and prevent data loss wherever your employees are working? Book a demo. And, for more advice, keep up with our blog, LinkedIn, and Twitter for guides, industry news, and events. 
Human Layer Security DLP
The State of Data Loss Prevention 2020: What You Need to Know
28 May 2020
Today, Tessian released The State of Data Loss Prevention 2020, a comprehensive report that explores new and perennial challenges around data loss prevention.
Our findings reveal that data loss on email is a bigger problem than most realize, that remote-working brings new challenges around DLP, and that the solutions currently deemed most effective may actually be the least. Why does this report matter? IT, security, and compliance readers have a lot to gain by reading this report. To really understand why, we have to look at the current landscape. Insider threats are a growing problem While email threats from external bad actors (like spear phishing and business email compromise) dominate headlines, email threats from insiders are steadily rising. In fact, there’s been a 47% increase in incidents over the last two years. This includes accidental data loss and deliberate data exfiltration. According to Verizon’s 2020 Data Breach Investigations Report “It is a bit disturbing when you realize that your employees’ mistakes account for roughly the same number of breaches as external parties who are actively attacking you.” The DLP market is booming and is on track for significant growth. Why? Because it’s one of the top spending priorities for IT leaders with 21% planning to acquire DLP tools within the next year.  Remote-working makes DLP even more challenging Over the last eight weeks, workforces around the world have transitioned from office-to-home. That means the perimeter has disappeared and past strategies have become obsolete. COVID-19 has been deemed a “field day for Insider Threats”. There are more opportunities than ever for employees to exploit privileged access to data, working from home can reduce the vigilance of employees handling confidential data, and there’s been a marked increase in COVID-19 phishing attacks. While some organizations will encourage their employees to migrate back to offices, many (including Facebook) have already opted to maintain remote-working set-ups.  Interested in learning more about the methods and motives of Insider Threats? Read our blog: What is an Insider Threat? Insider Threat Definitions, Examples, and Solutions. The implications of a data breach are far-reaching  The consequences of a data breach aren’t limited to lost data and revenue loss. Organizations also experience a 2-7% churn rate after a breach. Data privacy regulations add insult to injury. In the first quarter of 2020 alone, GDPR fines totaled nearly €50 million. But, we had to look beyond third-party research and conduct our own.  What will I learn? We analyzed Tessian platform data and commissioned OnePoll to survey 2,000 professionals (1,000 in the US and 1,000 in the UK) and 250 Information Technology (IT) leaders. We also interviewed IT, security, and compliance leaders about their own experiences with DLP. Here’s what we found out: !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js");
Data loss incidents are happening as much as 38x more often than IT leaders currently estimate. 800 misdirected emails are sent every year in organizations with 1,000 employees. 27,500 emails containing company data are sent to personal accounts every year in organizations with 1,000 employees. 84% of IT leaders say DLP is more challenging when their workforce is working remotely. !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js");
While 91% of IT leaders say they trust their employees to follow security policies while working from home, almost half (48%) of employees say they’re less likely to follow safe data practices when working from home. Email is the threat vector IT leaders are most concerned about. 54% of employees say they’ll find a workaround if security software or policies prevent them from doing their job and 51% say security tools and software impede their productivity.  While IT leaders believe security awareness training is the most effective way to prevent data loss, machine learning is the better option.  Dozens more insights in the full report, including segmented data around industry, company size, age, and region.  How can I access The State of Data Loss Prevention 2020? IT leaders must have visibility over how their employees are handing and mishandling data on email in order to implement effective DLP strategies.  Our report shines a light on the problems and best solutions.  You can access the full report via our microsite. And, if you’re interested in learning more, save your spot at Tessian Human Layer Security Summit on June 18.
Human Layer Security Spear Phishing DLP Compliance Data Exfiltration
13 Cybersecurity Sins When Working Remotely
By Maddie Rosenthal
27 May 2020
Over the last eight weeks, security vendors, thought leaders, and even mainstream media have been offering employees advice on how to stay secure and productive while working from home. And, why wouldn’t they? The transition from office-to-home has been both sudden and challenging and the risks associated with data loss haven’t disappeared just because the perimeter has. At Tessian, we’ve created (and have been consistently updating) our own remote-working content hub filled with actionable advice for security, IT, and compliance professionals as well as employees. While you can find the individual articles below, we thought we’d combine all of the tips we’ve shared over the last two months into one easy-to-read article. Advice from Security Leaders for Security Leaders: How to Navigate New Remote-Working Challenges Ultimate Guide to Staying Secure While Working Remotely  Remote Worker’s Guide to: Preventing Data Loss Remote Worker’s Guide to: BYOD Policies  11 Tools to Help You Stay Secure and Productive While Working Remotely  Here are 13 things you shouldn’t do when working remotely from a cybersecurity perspective.  1. Don’t send company data to your personal email accounts. As many organizations have had to adopt new tools and systems like VPNs and Cloud Storage on the fly, some employees may have had to resort to sending company data to their personal email accounts in order to continue doing their job.  We understand that doing so may have been viewed at the “only option”, but it’s important to note that this is not wise from a security perspective. While we’ve written about this in detail on our blog The Dark Side of Sending Work Emails “Home”, the short-and-sweet version is this: Personal email accounts are less secure and more likely to be compromised than work email accounts. Why? Read point #5 to find out.  2. Don’t share Zoom links or Meeting IDs.  Zoom – like so many other remote-working tools – is enabling workforces around the world to continue collaborating despite being out-of-office. But, as we highlighted in our Ultimate Guide to Staying Secure While Working Remotely, there are precautions you must take in order to prevent attackers from infiltrating your calls. While there are plenty of lists circulating with top tips around using Zoom, the most important piece of advice we can offer is to not share your Zoom Meeting ID (or link) with anyone you don’t work with directly or otherwise trust.  Importantly, this Meeting ID appears at the top of your conference window, which means if you share a screenshot of your call, anyone who sees the screenshot can access this meeting. If you want to be proactive in locking down your Zoom calls, you should also ensure all of your meetings require a password to join. 3. Don’t ignore warnings from IT and security teams or other authoritative sources.  Since the outbreak of COVID-19, we’ve seen a spike in phishing attacks. Why? Because hackers tend to take advantage of emergencies, times of general uncertainty, and key calendar moments. IT and security teams and even organizations like the FBI have been working hard to communicate these threats and how to avoid them. But – importantly – these warnings are useless unless employees heed the advice.  Whether it’s an email outlining how to spot a phishing email or an announcement from your line manager about updating your iOS, employees should take warnings seriously and take action immediately.  4. Don’t work off of personal devices.  While it may seem harmless, using your personal devices – whether it’s a laptop, desktop computer, mobile device, or tablet – for work-related activities creates big security risks. To start, your personal devices won’t be configured with the same security software as your work device.  Whether it’s the protection offered by a simple firewall or antivirus software, you and your data are more secure when working on company-sanctioned devices. Note: Some organizations have adopted more flexible BYOD policies. You can learn how to combat the security risks associated with these policies on our blog. 5. Don’t action email requests without double-checking their legitimacy.  Phishing and other social engineering attacks are designed for one of three reasons: to extract sensitive information or credentials, to install malware onto a network, or to initiate a wire transfer. To avoid falling victim to one of these scams and potentially actioning a request that isn’t legitimate, make sure you double-check that the person making the request is who they say they are.  For example, if your CEO asks you to change an account number on an invoice, contact him or her directly – via phone call, text, Slack or a separate email – before doing so. Likewise, if someone in HR asks you to share any credentialsor other personal information, get in touch with them via phone or a separate email thread before responding.  6. Don’t use weak passwords.  Many organizations have strict password policies, including the enforcement of multi-factor authentication. It makes sense. If a bad actor gained access to your applications – whether it’s your email account or collaboration tools – they’ll have free rein over your most sensitive systems and data.  If your organization doesn’t have any policies in place, our advice is to use 6-digit PINs or complex swipe codes on mobile devices and strong passwords that utilize numbers, letters, and characters for laptops and other log-ins.  If you’re having trouble managing your passwords, discuss the use of a password manager with your IT department. 7. Don’t lose touch with your IT or security teams.  Communication – especially during periods of transition and disruption- is key.  If you’re unsure about any security policies or procedures, how to use your personal device securely, or if you believe your device or network has been compromised in any way, don’t be afraid to communicate with your IT and security teams. That’s what they’re there for. Moreover, the more information they have and the sooner they have it, the better equipped they are to keep you and your devices protected.  8. Don’t use public Wi-Fi or mobile hotspots.  Given the digital transformation, most of us rely on internet access to do our jobs. Unfortunately, we can’t connect to just any network.  The open nature of public Wi-Fi means your laptop or other device could be accessible to opportunistic hackers. Likewise, if a phone is being used as a hotspot and has already been compromised by an attacker, it’s possible it could be used to pivot to the corporate network. With that said, you should only use networks you’re absolutely confident are secure.  9. Don’t download new tools or software without approval.  IT and security teams have processes in place that help them identify which applications are and aren’t in compliance with their data and privacy protection criteria. That means that if they haven’t approved the use of a certain tool, it probably isn’t safe in their opinion. Even if a certain tool makes your job easier to do, you shouldn’t download – or even use – tools or software without express permission to use them. Whether it’s a design, writing, or project management tool, you must communicate with your in-house teams before clicking “download”.  10. Don’t leave work devices or documents in plain sight.  Your devices are gateways to sensitive information. While we’ve already covered the importance of password-protecting these devices, preventing them from being stolen is vital, too.  Avoid leaving laptops, tablets, mobile devices, and documents containing sensitive company or client information in plain sight, such as near windows at home or on a passenger seat if traveling by car. This will help prevent opportunistic theft.  Any organization that has a remote-working policy in place should also provide employees with privacy screens for their laptops, and encourage employees to always work in positions that minimize line-of-sight views of their screens by others. This has the added benefit of showing clients or other professional contacts that the business takes security seriously. 11. Don’t give hackers the information they need to execute social engineering attacks.  When planning a spear phishing attack – a type of phishing attack that is targeted at a specific individual or small set of individuals – an attacker will try to gather as much open-source intelligence about their target as they can in order to make the email as believable as possible.  Don’t make it easier for them by sharing personal information on OOO messages or on social media like LinkedIn. This includes phone numbers, alternative email addresses, travel plans, details about company structure and reporting lines, and other data points.  12. Don’t be afraid to ask questions about security policies and procedures.  When working from home or otherwise outside of the office, you have much more autonomy. But that doesn’t mean you should disregard the processes and policies your organization has in place. And, part of following processes and policies is understanding them in the first place. IT and security teams are there to help you. If anything is unclear, send them an email, pick up the phone, or file a request.   13. Don’t forget the basics of security best practice.  While we’ve offered plenty of advice that’s specific to remote-working, following general security best practices will help prevent security incidents, too.  Most employees receive annual security training or, at the very least, had some security training during their onboarding process. If you didn’t, below are some of the basics. Don’t reuse passwords. Don’t share your passwords with anyone. Stay up-to-date on compliance standards and regulations specific to your industry. Report incidents of theft. Don’t share sensitive company information with people outside of your organization.  If any of the above are unclear, refer back to point #7. Ask your IT, security, or HR teams. Communication is key! What’s next? While most organizations and individuals have started to adjust to “the new normal”, it’s important to remember that, eventually, some of us will move back to our office environments. The above tips are relevant wherever you’re working, whether that’s at home, from a cafe, on public transport, or at your desk in the office. Looking for more insights on what\s next in this new world of work? We’re hosting our first virtual Human Layer Security Summit on June 18. Find out more – including the agenda for the day – here. 
Human Layer Security DLP Data Exfiltration
What is an Insider Threat? Insider Threat Definition, Examples, and Solutions
By Maddie Rosenthal
15 May 2020
While cybersecurity policies, procedures, and solutions are often focused on cybercriminals outside of the organization, more and more often, it’s people inside the organization who are responsible for data breaches. In fact, there’s been a 47% increase in incidents over the last two years; this includes accidental data loss and deliberate data exfiltration by negligent or disgruntled employees or contractors. This is a big problem, especially considering the global average cost of an insider threat is a whopping $11.45 million.  So, what is an insider threat and how can organizations protect themselves from their own people?
Importantly, there are two distinct types of insider threats, and understanding different motives and methods of exfiltration is key for detection and prevention. Types of Insider Threats The Malicious Insider
Malicious Insiders knowingly and intentionally steal data. For example, an employee or contractor using valuable information (like Intellectual Property, Personally Identifiable Information (PII), or financial information) for personal gain. What’s in it for the insider? It depends. Financial Incentives Data is valuable currency. Case in point: data brokering is a $200 billion industry…and this doesn’t even include the data that’s sold on the dark web. Whether it’s a list of customer email addresses or trade secrets, bad-intentioned employees with privileged access to systems and networks can cause serious damage to an organization’s bottom line and reputation. Competitive Edge It’s not uncommon for employees to download, save, send, or otherwise exfiltrate work-related documents before leaving a job or after being dismissed. While this isn’t always malicious (they could simply be adding a project to their portfolio), it certainly can be. For example, an exiting employee could take customer lists or trading algorithms to a new employer.  The prevalence of these incidents varies greatly by industry. Unsurprisingly, highly competitive industries like Finance Services, Government, and Entertainment have the highest percentage of occurrences.  The Negligent (or Unaware) Insider 
Negligent or unaware insiders are just your “average” employees doing their jobs. Unfortunately, to err is human, which means people can – and do – make mistakes. While there are a number of ways employees can mishandle data, the common thread here is that data leaks are unintentional.  Sending a misdirected email Data emailed to the incorrect recipient is the second most reported cause of data breaches. And, while it’s unintentional, the implications can be far-reaching, especially for those organizations that are bound to compliance standards or data privacy regulations. Think about it: emails contain structured and unstructured data in either the body copy, as attachments, or both. In certain industries – like healthcare and financial services – the likelihood of email communications containing sensitive information is even greater.  Falling victim to a phishing or spear phishing attack Phishing and other social engineering attacks are designed for one of three reasons: to extract sensitive information or credentials, to install malware onto a network, or to initiate a wire transfer. If the attack is successful – meaning the target (an employee) falls for the scam – there could be serious consequences.  If you want more information, read this article: Phishing vs. Spear Phishing: Differences and Defense Strategies. Losing your work device(s)   Whether it’s a mobile phone, laptop, or tablet, losing a work device could lead to a data breach, especially if the device is left unlocked.  How can I protect against Insider Threats? While organizations are certainly aware of the risks around insider threats, preventing breaches caused by malicious or careless employees is a challenge. Why? Because to detect and prevent threats, IT, security, and compliance teams have to maintain full visibility over data – both digital and physical – including who has access to it. This is no easy task. You must consider all the different perimeters (networks, endpoints, and email), take stock of the massive amount of data that your organization handles, and identify all of the employees, contractors, and other third-parties who have access to that data.  From there, it comes down to training, monitoring (both digital and physical), and the implementation of security policies, procedures, and tools.  Training Education is one of the first steps in prevention, which means malicious and accidental insider threat awareness should be incorporated into periodic security training for all employees. While training won’t prevent those with nefarious intent from exfiltrating data, it will help build a positive security culture in which employees outside of IT and security teams will know how to identify an insider threat.  Beyond that, making employees aware of the dire consequences of mistakes on email will help encourage safe and secure data handling. Monitoring Today, most sensitive data is stored on networks, devices, and the cloud, which means controlled access is absolutely essential. But, if an individual has legitimate access to a system or network, how can IT or security teams know if and when they’re exfiltrating data? Monitoring.  Telltale signs of an insider threat include: Large data or file transfers Multiple failed logins (or other unusual login activity) Incorrect software access requests Machine’s take over Abuse by Service Accounts   Of course, insider threats can still steal physical data like sensitive documents. This is one reason why controlled access to buildings and even certain offices is just as important as network security.  Security Policies, Procedures, and Tools Many organizations look to Data Loss Prevention (DLP) strategies to help mitigate risk around insider threats.  Solutions include: Firewalls Endpoint scanning Rule-based systems Anti-phishing software Machine learning technology  Unsure what exactly DLP is? Read this article: A Complete Overview of DLP. What is the best Insider Threat Solution? While there are a number of ways in which malicious or careless employees can exfiltrate (or otherwise lose) data, email is no doubt the number one threat vector.  Billions of email messages are sent every day to and from organizations and many of these emails contain highly sensitive information including personal details, medical records, intellectual property, and financial projections. That means that in order to have a chance at detecting and preventing insider threats, organizations must look at securing email communications. But, traditional DLP solutions for email fall short and today, machine learning technology is the only way to prevent data loss and data exfiltration.  In fact, Tessian was recently recognized as a Cool Vendor in Gartner’s Cool Vendors in Cloud Office Security report. Why? Because, through a combination of machine intelligence, deep content inspection of email, and stateful mapping of human relationships, Tessian’s Human Layer Security Platform prevents misdirected emails and intentional (and malicious) attempts at data exfiltration.  How does Tessian detect and prevent Insider Threats? Tessian turns an organization’s email data into its best defense against inbound and outbound email security threats. Powered by machine learning, our Human Layer Security technology understands human behavior and relationships, enabling it to automatically detect and prevent anomalous and dangerous activity like data exfiltration attempts and misdirected emails.  Importantly, Tessian’s technology automatically updates its understanding of human behavior and evolving relationships through continuous analysis and learning of the organization’s email network.  Tessian Enforcer detects and prevents data exfiltration attempts by: Analyzing historical email data to understand normal content, context, and communication patterns Establishing, mapping, and continuously updating every employee’s business and non-business email contacts into relationship graphs  Performing real-time analysis of outbound emails before they’re sent to automatically predict whether the email looks like data exfiltration. This is based on insights from relationship graphs, deep inspection of the email content, and previous user behavior Alerting users when data exfiltration attempts are detected with clear, concise, contextual warnings that reinforce security awareness training Tessian Guardian detects and prevents misdirected emails by: Analyzing historical email data to understand normal content, context, and communication patterns Establishing, mapping, and continuously updating every employee’s business and non-business email contacts into relationship graphs  Performing real-time analysis of outbound emails before they’re sent to automatically predict whether the email looks like it’s being sent to the wrong person. This is based on insights from relationship graphs, deep inspection of the email content, and previous user behavior Alerting users when a misdirected email is detected with clear, concise, contextual warnings that allow employees to correct the recipients before the email is sent
Human Layer Security DLP
451 Research: Tessian Uses Machine Learning for Better DLP
11 May 2020
According to a new report from 451 Research, “the DLP market is ripe for change” and Tessian could be the next-generation solution organizations need to detect and prevent both inbound email attacks and outbound email threats.  Key findings from the report include: DLP is ranked at the top of a list of over 20 security categories that are expected to see a “significant” increase in spending in the next 12 months Tessian uses stateful machine learning across four different products to prevent human error on email with use cases for both inbound and outbound email threats including anti-phishing and advanced impersonation attacks, accidental data loss, and malicious data exfiltration Tessian is both complementary and competitive to traditional DLP offerings 
DLP: An Unsolvable Problem While the DLP market is saturated with products – from traditional DLP vendors like Broadcom, McAfee, Forcepoint, and Digital Guardian to newer entrants like ArmorBlox, Altitude Networks, and Code42, the consensus is that DLP is, in many ways, failing. According to the report, “DLP technology has developed a reputation as much for inaccuracy, false positives, and poor performance as it has for protecting data.” That may be why DLP remains one of the top spending priorities for IT leaders, with 13% of those surveyed by 451 Research saying they expect to see a “significant increase” in spending over the next 12 months and a further 11% saying they expect to see a “slight increase.” It’s clear organizations need a better way to prevent data loss.  Tessian believes it’s because DLP efforts aren’t addressing the real problem, which is that 88% of data breaches are caused by human error.   Tessian’s Approach to Data Loss Prevention Instead of focusing on the machine layer, Tessian focuses on the human layer and, in doing so, has developed the world’s first Human Layer Security platform.
Our Human Layer Security platform consists of four main products: Tessian Defender, which prevents advanced inbound attacks like spear phishing, Tessian Guardian, which prevents accidental data loss caused by misdirected emails, Tessian Enforcer, which prevents data exfiltration attempts on email. Organizations that implement any of these solutions also get Tessian Constructor, which allows admins to create blacklists, whitelists, and custom filters to ensure email usage remains compliant.  Each of these products applies stateful machine learning techniques to historical email messages (headers, body, and attachments) to understand relationships and establish normal behavior profiles that can be used to distinguish between safe and unsafe emails.  No rules required. According to 451 Research, Tessian succeeds in preventing data loss where others fall short.  “While [most existing DLP tools] are good at finding personally identifiable information (PII), finding and blocking actions such as employees sending files to a personal email account are surprisingly challenging and are quickly out-of-date, so predefined rules are not that effective.” You can read the full report here. Book a Demo By leveraging new capabilities in AI and machine learning, Tessian, according to 451 Research,“delivers more effective DLP” by preventing human error on email.  To learn more about how we prevent inbound and outbound email threats and why world-leading businesses like Arm, Man Group, Evercore, and Schroders trust Tessian to protect their people on email, book a demo.
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