Human Layer Security Spear Phishing
Pros and Cons of Phishing Awareness Training
By Maddie Rosenthal
03 August 2020
Over the last several weeks, phishing, spear phishing, and social engineering attacks have dominated headlines. But, phishing isn’t a new problem. These scams have been circulating since the mid-’90s.  So, what can security leaders do to prevent being targeted? Unfortunately, not much. Hackers play the odds and fire off thousands of phishing emails at a time, hoping that at least a few will be successful. The key, then, is to train employees to spot these scams. That’s why phishing awareness training is such an essential part of any cybersecurity strategy. But is phishing awareness training alone enough? Keep reading to find out the pros and cons of phishing awareness training as well as the steps security leaders need to take to level up their inbound threat protection. Still wondering how big of a problem phishing really is? Check out the latest phishing statistics for 2020.
To make this article easy-to-navigate, we’ll start with a simple list of the pros and cons of phishing awareness training. For more information about each point, you can click the text to jump down on the page. 
Pros of phishing awareness training Phishing awareness training introduces employees to threats they might not be familiar with While people working in security, IT, or compliance are all-too-familiar with phishing, spear phishing, and social engineering, the average employee isn’t. The reality is, they might not have even heard of these terms. That means phishing awareness training is an essential first step. To successfully spot a phish, they have to know they exist. By showing employees examples of attacks – including the subject lines to watch out for, a high-level overview of domain impersonation, and the types of requests hackers will generally make – they’ll immediately be better placed to identify what is and isn’t a phishing attack.   Looking for resources to help train your employees? Check out this blog with a shareable PDF. It includes examples of phishing attacks and reasons why the email is suspicious.  Phishing awareness training can teach employees more about existing policies and procedures Again, showing employees what phishing attacks look like is step one. But ensuring they know what to do if and when they receive one is an essential next step and is your chance to remind employees of existing policies and procedures. For example, who to report attacks to within the security or IT team. Importantly, though, phishing awareness training should also reinforce the importance of other policies, specifically around creating strong passwords, storing them safely, and updating them frequently. After all, credentials are the number one “type” of data hackers harvest in phishing attacks.  Phishing awareness training can help security leaders identify particularly risky and at-risk employees By getting teams across departments together for training sessions and phishing simulations, security leaders will get a birds’ eye view of employee behavior. Are certain departments or individuals more likely to click a malicious link than others? Are senior executives skipping training sessions? Are new-starters struggling to pass post-training assessments?  These observations will help security leaders stay ahead of security incidents, can inform subsequent training sessions, and could help pinpoint gaps in the overall security framework.
Phishing awareness training can help satisfy compliance standards While you can read more about various compliance standards – including GDPR, CCPA, HIPAA, and GLBA – on our compliance hub, they all include a clause that outlines the importance of implementing proper data security practices. What are “proper data security practices?” This criterion has – for the most part – not been formally defined. But, phishing awareness training is certainly a step in the right direction and demonstrates a concerted effort to secure data company-wide.   Phishing awareness training can help foster a strong security culture In the last several years (due in part to increased regulation) cybersecurity has become business-critical. But, it takes a village to keep systems and data safe, which means accountability is required from everyone to make policies, procedures, and tech solutions truly effective.  That’s why creating and maintaining a strong security culture is so important. While this is easier said than done, training sessions can help encourage employees – whether in finance or sales – to become less passive in their roles as they relate to cybersecurity, especially when gamification is used to drive engagement. You can read more about creating a positive security culture on our blog. Phishing awareness training can enable employees to spot scams in their personal lives, too The point of phishing awareness training is to prevent successful attacks in the workplace. But, it’s important to remember that phishing attacks are targeted at consumers, too. That’s why the most frequently impersonated brands are household names like Netflix and Facebook. Why does this matter? Because phishing attacks have serious consequences, and not just for larger organizations. If an employee was scammed in a consumer attack, they could lose thousands of dollars or even have their identity stolen. It’s hard to imagine a world in which this wouldn’t affect their work. The bottom line: prevention is better than cure and knowledge is power. Phishing awareness training won’t just protect your organization’s data and assets, it’ll empower your people to protect themselves outside of the office, too. 
Cons of phishing awareness training Phishing awareness training can’t prevent human error While phishing awareness training will help employees spot phishing scams and make them think twice before clicking a link or downloading an attachment, it’s not a silver bullet.  Even the most security-conscious and tech-savvy employees can – and do – fall for phishing attacks. Case in point: Employees working in the tech industry are the most likely to click on links in phishing emails, with nearly half (47%)  admitting to having done it. This is 22% higher than the average across all industries. As the saying goes, to “err is human”. Phishing awareness training can’t evolve as quickly as threats do Hackers think and move quickly and are constantly crafting more sophisticated attacks to evade detection. That means that training that was relevant three months may not be today. We only have to look at the spike in COVID-19 themed phishing attacks starting in March for proof. Prior to the outbreak of the pandemic, very few phishing awareness programs would have trained employees to look for impersonations of the World Health Organization, for example. Likewise, impersonations of collaboration tools like Zoom took off as soon as workforces shifted to remote-working. (Click here for more real-life examples of COVID-19 phishing emails.) What could be next?  Phishing awareness training has hidden costs According to Mark Logsdon, Head of Cyber Assurance and Oversight at Prudential, there are three fundamental flaws in training: it’s boring, often irrelevant, and expensive. We’ll cover the first two below but, for now, let’s focus on the cost. Needless to say, the cost of training and simulation software varies vendor-by-vendor. But, the solution itself is far from the only cost to consider. What about lost productivity? Imagine you have a 1,000-person organization and, as a part of an aggressive inbound strategy, you’ve opted to hold training every quarter. Training lasts, on average, three hours. That’s 12,000 lost hours a year.  While – yes – a successful attack would cost more, we can’t forget that phishing awareness training alone doesn’t work. (See point 1: Phishing awareness training can’t prevent human error.)
Phishing awareness training isn’t targeted (or engaging) enough Going back to what Mark Logsdon said: Training is boring and often irrelevant. It’s easy to see why. You can’t apply one lesson to an entire organization – whether it’s 20 people or 20,0000 – and expect it to stick. It has to be targeted based on age, department, and tech-literacy. Age is especially important.  According to Tessian’s latest research, nearly three-quarters of respondents who admitted to clicking a phishing email were aged between 18-40 years old. In comparison, just 8% of people over 51 said they had done the same. However, the older generation was also the least likely to know what a phishing email was. !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); Jeff Hancock, the Harry and Norman Chandler Professor of Communication at Stanford University and expert in trust and deception, explained how tailored training programs could help. “A one-size-fits-all approach won’t work. Different generations have grown up with tech in different ways, and security training needs to reflect this. That’s not to say that we should think that people over 50 are tech-illiterate, though. Businesses need to consider what motivates each age group and tailor training accordingly.”  “Being respected at work is incredibly important to an older generation, so telling them that they don’t understand something isn’t an effective way to educate them on the threats. Instead, businesses should engage them in a conversation, helping them to identify how their strengths and weaknesses could be used against them in an attack.”  “Many younger employees, on the other hand, have never known a time without the internet and they don’t want to be told how to use it. This generation has a thirst for knowledge, so teach them the techniques that hackers will use to target them. That way, when they see a scam, they’ll be able to unpick it and recognize the tactics being used on them.”   Phishing awareness training can’t force employees to care about cybersecurity Unfortunately, the average employee is less focused on cybersecurity and more focused on getting their jobs done. That’s why one-third (33%) rarely or never think about security and work and over half (54%) of employees say they’ll find a workaround if security software or policies prevent them from doing their job.  While – yes – security leaders can certainly reinforce the importance of software and policies, training alone won’t help control employee’s behavior or inspire every single person to become champions of cybersecurity. Phishing awareness can’t change quick-to-click company cultures It’s widely accepted that time pressure negatively impacts decision accuracy. But did you know that individuals who are expected to respond to emails quickly are also the most likely to click on phishing emails?  !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); It makes sense. If you’re rushing to read and fire off emails – especially when you’re working off of laptops, phones, and even watches – you’re more likely to make mistakes.
Should I create a phishing awareness training program? The short answer: Absolutely. Phishing awareness training programs can help teach employees what phishing is, how to spot phishing emails, what to do if they’re targeted, and the implications of falling for an attack. But, as we’ve said, training isn’t a silver bullet. It will curb the problem, but it won’t prevent mistakes from happening. That’s why security leaders need to bolster training with technology that detects and prevents inbound threats. That way, employees aren’t the last line of defense. But, given the frequency of attacks year-on-year, it’s clear that spam filters, antivirus software, and other legacy security solutions aren’t enough. That’s where Tessian comes in. How does Tessian detect and prevent targeted phishing attacks? Tessian fills a critical gap in security strategies that SEGs, spam filters, and training alone can’t.  By learning from historical email data, Tessian’s machine learning algorithms can understand specific user relationships and the context behind each email. This allows Tessian Defender to detect a wide range of impersonations, spanning more obvious, payload-based attacks to difficult-to-spot social-engineered ones like CEO Fraud and Business Email Compromise. Once detected, real-time warnings are triggered and explain exactly why the email was flagged, including specific information from the email. (See below.) This is an important function. Why? Because, according to Jeff, “People learn best when they get fast feedback and when that feedback is in context,” 
These in-the-moment warnings reinforce training and policies and help employees improve their security reflexes over time.  To learn more about how tools like Tessian Defender can prevent spear phishing attacks, speak to one of our experts and request a demo today.
Data Exfiltration DLP Human Layer Security Spear Phishing
Research Shows How To Prevent Mistakes Before They Become Breaches
By Maddie Rosenthal
22 July 2020
We all make mistakes. But with over two-fifths of employees saying they’ve made mistakes at work that have had security repercussions, businesses need to find a way to stop mistakes from happening before they compromise cybersecurity.  That’s why we developed our report The Psychology of Human Error, with the help of Jeff Hancock, a professor at Stanford University and expert in social dynamics online.  We wanted to understand why these mistakes are happening, rather than simply dismissing incidents of human error as people acting carelessly or labeling people the ‘weakest link’ when it comes to security. By doing so, we hope businesses can better understand how to protect their people, and the data they control.  Key findings: 43% of employees have made mistakes that have compromised cybersecurity A third of workers (33%) rarely or never think about cybersecurity when at work 52% of employees make more mistakes when they’re stressed, while 43% are more error-prone when tired 58% have sent an email to the wrong person at work and 1 in 5 companies lost customers after an employee sent a misdirected email  Read on to learn why this matters. You can also register for our webinar on August 19 here. We’ll be exploring key findings from the report with Jeff Hancock. You’ll walk away with a better understanding of how hacker’s are manipulating employees and what you can do to stop them. What mistakes are people making?  The majority of our survey respondents said they had sent an email to the wrong person, with nearly one-fifth of these misdirected emails ending up in the wrong external person’s inbox.  Far from just red-faced embarrassment, this simple mistake has devastating consequences. Not only do companies face the wrath of data protection regulators for flouting the rules of regulations like GDPR, our research reveals that one in five companies lost customers as a result of a misdirected email, because the trust they once had with their clients was broken. What’s more, one in 10 workers said they lost their job.  !function(e,i,n,s){var t="InfogramEmbeds",d=e.getElementsByTagName("script")[0];if(window[t]&&window[t].initialized)window[t].process&&window[t].process();else if(!e.getElementById(n)){var o=e.createElement("script");o.async=1,o.id=n,o.src="https://e.infogram.com/js/dist/embed-loader-min.js",d.parentNode.insertBefore(o,d)}}(document,0,"infogram-async"); Another mistake was clicking on links in phishing emails, something a quarter of respondents (25%) said they had done at work. This figure was significantly higher in the Technology industry however, with 47% of workers in this sector saying they’d fallen for phishing scams. It goes to show that even the most cybersecurity savvy people can make mistakes.  Interestingly, men were twice as likely as women to fall for phishing scams. While researchers aren’t 100% sure as to why gender differences play a factor in phishing susceptibility, our report does show that demographics play a role in people’s cybersecurity behaviors at work.  What’s causing these mistakes to happen?  1. Younger employees are 5x more likely to make mistakes 50% aged 18-30 years olds said they had made such mistakes with security repercussions for themselves or their organization. Just 10% of workers over 51 said the same.  This disparity, our report suggests, is not because younger workers are more careless. Rather, it may be because younger workers are actually more aware that they have made a mistake and are also more willing to admit their errors. For older generations, Professor Hancock explains, self-presentation and respect in the workplace are hugely important. They may be more reluctant to admit they’ve made a mistake because they feel ashamed due to preconceived notions about their generations and technology. Businesses, therefore, need to not only acknowledge how age affects cybersecurity behaviors but also find ways to deshame the reporting of mistakes in their organization. 2. 93% of employees are stressed and tired Employees told us they make more mistakes at work when they are stressed (52%), tired (43%), distracted (41%) and working quickly (36%).  This is concerning when you consider that an overwhelming 93% of employees surveyed said they were either tired or stressed at some point during the working week. This isn’t helped by the fact that nearly two-thirds of employees feel chained to their desks, with 61% saying there is a culture of presenteeism in their organization that makes them work longer hours than they need to.  The Covid-19 pandemic has put people under huge amounts of stress and change. In light of the events of 2020, our findings call for businesses to empathize with people’s positions and understand the impact stress and working cultures have on cybersecurity.
3. 57% of employees are being driven to distraction 47% of employees surveyed cited distraction as a top reason for falling for a phishing scam, while two-fifths said they sent an email to the wrong person because they were distracted.  With over half of workers (57%) admitting they’re more distracted when working from home, the sudden shift to remote-working could open businesses up to even more risks caused by human error. It’s hardly surprising. We suddenly had to set-up offices in the homes we share with our young children, pets and our housemates. There’s a lot going on, and mistakes are likely to happen. 
4. 41% thought phishing emails were from someone they trusted Over two-fifths of people (43%) mistakenly clicked on phishing emails because they thought the request was legitimate, while 41% said the email appeared to have come from either a senior executive or a well-known brand.  Over the past few months, we’ve seen hackers impersonating well-known brands and trusted authorities in their phishing scams, taking advantage of people’s desire to seek guidance and information on the pandemic. Impersonating someone in a position of trust or authority is a common and effective tactic used by hackers in phishing campaigns. Why? Because they know how difficult or unlikely it is to ignore a request from someone you like, respect or report into.  Businesses need to protect their people from these phishing scams. Educate staff on the ways hackers could take advantage of their circumstances and invest in solutions that can detect the impersonations, when your distracted and overworked employees can’t. !function(e,i,n,s){var t="InfogramEmbeds",d=e.getElementsByTagName("script")[0];if(window[t]&&window[t].initialized)window[t].process&&window[t].process();else if(!e.getElementById(n)){var o=e.createElement("script");o.async=1,o.id=n,o.src="https://e.infogram.com/js/dist/embed-loader-min.js",d.parentNode.insertBefore(o,d)}}(document,0,"infogram-async"); But how can businesses prevent these mistakes from happening in the first place?  To successfully prevent mistakes from turning into serious security incidents, businesses have to take a more human approach.  It’s all too easy to place the blame of data breaches on people’s mistakes. But businesses have to remember that not every employee is an expert in cybersecurity. In fact, a third of our survey respondents (33%) said they rarely or never think about cybersecurity when at work. They are focused on getting the jobs they were hired to do, done. !function(e,i,n,s){var t="InfogramEmbeds",d=e.getElementsByTagName("script")[0];if(window[t]&&window[t].initialized)window[t].process&&window[t].process();else if(!e.getElementById(n)){var o=e.createElement("script");o.async=1,o.id=n,o.src="https://e.infogram.com/js/dist/embed-loader-min.js",d.parentNode.insertBefore(o,d)}}(document,0,"infogram-async"); Training and policies help. However, combining this with machine intelligent security solutions – like Tessian – that automatically alert individuals of potential threats in real-time is a much more powerful tool in preventing mistakes before they turn into breaches.  Alerting employees to the threat in-the-moment helps override impulsive and dangerous decision-making that could compromise cybersecurity. By using explainable machine learning, we arm employees with the information they need to apply conscious reasoning to their actions over email, making them think twice before doing something they might regret. 
And with greater visibility into the behaviors of your riskiest and most at-risk employees, your teams can tailor security training and policies to influence and improve staff’s cybersecurity behaviors. Only by protecting people and preventing their mistakes can you ensure data and systems remain secure, and help your people do their best work. Read the full Psychology of Human Error report here.
Human Layer Security
Tessian included in 2020 Forrester Now Tech: Report for Enterprise Email Security Providers
14 July 2020
We are thrilled to announce that Forrester Research has recognized Tessian as one of the vendors in the Now Tech: Enterprise Email Security Providers, Q3, 2020 report. Inclusion in this report is based on Forrester’s independent analysis of vendors’ capabilities and market presence and was created to help security leaders identify which solutions will provide the most value for their particular organization. Before we dive into why Tessian was recognized, let’s look at Forrester’s definition of Enterprise Email Security.
In order provide an overview of solutions, Forrester identifies four Enterprise Email Security Functionality Segments, including: Secure email gateway (SEG) Email infrastructure provider Cloud-native API-enabled email security (CAPES) Email authentication provider Tessian is recognized as one of the players among the cloud native API- enabled email security (CAPES) solutions. Importantly, this segment has high functionality in both email cloud integration and phishing protection. Why does this matter? Not only do phishing and social engineering attacks cause the majority of breaches today, but according to Forrester, rapid adoption of cloud email infrastructure like Microsoft O365 and Google G Suite is forcing enterprises to move away from traditional secure email gateways and on-premises hardware. Organizations now often use the native capabilities of their email infrastructure provider, then augment those protections with CAPES or cloud-based email filtering. Security pros know that despite best efforts, malicious emails will inevitably get through, so they need a layered approach that includes both prevention and response measures. It’s important to note that detecting and preventing threats isn’t enough. Forrester recommends that security professionals protect against email-bound security threats by empowering employees with phishing education and being prepared for the worst with incident response. Why was Tessian recognized? From our standpoint, it is because this is exactly what Tessian does. Tessian provides a layered approach to email security by seamlessly integrating with Microsoft O365 and Google G Suite email infrastructure providers, extending their native capabilities, and protecting against phishing attacks and other inbound and outbound threats. Tessian’s Key Features Tessian automatically safeguards against accidental data loss, data exfiltration, and insider threats, in addition to automatically defending against advanced inbound threats like business email compromise (BEC), spear phishing, and other targeted impersonation attacks. How? Powered by machine learning, Tessian – the world’s first Human Layer Security platform – turns an organization’s email data into their best defense against human error on email. Tessian is uniquely positioned to do both, offering organizations: In-situ real world phishing training with educational warnings. Tessian’s warnings come with simple, clear messages including precise reasons as to why an email was classified as unsafe. The educational warning not only alerts employees about unsafe emails, but also educates them in the moment. Think of it as training. But, instead of generic phishing simulations, employees learn from real phishing emails that land in their inbox.
Robust investigation and remediation tools. With email quarantine and post-delivery protection like bulk email removal, single-click denylist, and clawback, it’s easier than ever for security teams to take action and move swiftly from investigation to remediation.
Automated threat intelligence. Tessian’s Human Layer Security Intelligence offers security leaders crystal clear visibility into their security threats, including their riskiest and most at-risk employees. This way, they can offer targeted training to reinforce policies and best practice before a security incident occurs.
Learn more about Tessian Tessian can be deployed within minutes and automatically starts preventing threats within 24 hours of deployment. Our solutions are trusted by world-leading businesses like Arm, Man Group, Evercore, and Schroders to protect their people on email. Book a demo to learn how Tessian can help secure your Microsoft O365, G Suite, MS Exchange email environments.  
Compliance DLP Human Layer Security
At a Glance: Data Loss Prevention in Healthcare
By Maddie Rosenthal
30 June 2020
Data Loss Prevention (DLP) is a priority for organizations across all sectors, but especially for those in Healthcare. Why? To start, they process and hold incredible amounts of personal and medical data and they must comply with strict data privacy laws like HIPAA and HITECH.  Healthcare also has the highest costs associated with data breaches – 65% higher than the average across all industries – and has for nine years running.  But, in order to remain compliant and, more importantly, to prevent data loss incidents and breaches, security leaders must have visibility over data movement. The question is: Do they? According to our latest research report, The State of Data Loss Prevention 2020, not yet. How frequently are data loss incidents happening in Healthcare? Data loss incidents are happening up to 38x more frequently than IT leaders currently estimate.  Tessian platform data shows that in organizations with 1,000 employees, 800 emails are sent to the wrong person every year. Likewise, in organizations of the same size, 27,500 emails containing company data are sent to personal accounts. These numbers are significantly higher than IT leaders expected.
But, what about in Healthcare specifically? We found that: Over half (51%) of employees working in Healthcare admit to sending company data to personal email accounts 41% of employees working in Healthcare say they’ve sent an email to the wrong person 35% employees working in Healthcare have downloaded, saved, or sent work-related documents to personal accounts before leaving or after being dismissed from a job Download the data sheet for more stats, including graphs. This only covers outbound email security. Hospitals are also frequently targeted by ransomware and phishing attacks and Healthcare is the industry most likely to experience an incident involving employee misuse of access privileges.  Worse still, new remote-working structures are only making DLP more challenging.
Healthcare professionals feel less secure outside of the office  While over the last several months workforces around the world have suddenly transitioned from office-to-home, this isn’t a fleeting change. In fact, bolstered by digital solutions and streamlined virtual services, we can expect to see the global healthcare market grow exponentially over the next several years.  While this is great news in terms of general welfare, we can’t ignore the impact this might have on information security.   Half of employees working in Healthcare feel less secure outside of their normal office environment and 42% say they’re less likely to follow safe data practices when working remotely.   Why? Most employees surveyed said it was because IT isn’t watching, they’re distracted, and they’re not working on their normal devices. But, we can’t blame employees. After all, they’re just trying to do their jobs and cybersecurity isn’t top-of-mind, especially during a global pandemic. Perhaps that’s why over half (57%) say they’ll find a workaround if security software or policies make it difficult or prevent them from doing their job.  That’s why it’s so important that security leaders make the most secure path the path of least resistance. How can security leaders in Healthcare help protect employees and data? There are thousands of products on the market designed to detect and prevent data incidents and breaches and organizations are spending more than ever (up from $1.4 million to $13 million) to protect their systems and data.  But something’s wrong.  We’ve seen a 67% increase in the volume of breaches over the last five years and, as we’ve explored already, security leaders still don’t have visibility over risky and at-risk employees. So, what solutions are security, IT, and compliance leaders relying on? According to our research, most are relying on security training. And, it makes sense. Security awareness training confronts the crux of data loss by educating employees on best practice, company policies, and industry regulation. But, how effective is training, and can it influence and actually change human behavior for the long-term? Not on its own. Despite having training more frequently than most industries, Healthcare remains among the most likely to suffer a breach. The fact is, people break the rules and make mistakes. To err is human! That’s why security leaders have to bolster training and reinforce policies with tech that understands human behavior. How does Tessian prevent data loss on email? Tessian uses machine learning to address the problem of accidental or deliberate data loss. How? By analyzing email data to understand how people work and communicate.  This enables Tessian Guardian to look at email communications and determine in real-time if a particular email looks like they’re about to be sent to the wrong person. Tessian Enforcer, meanwhile, can identify when sensitive data is about to be sent to an unsafe place outside an organization’s email network. 
Interested in learning more about how Tessian can help prevent data loss in your organization? You can read some of our customer stories here or book a demo. You can also download this data sheet to share key statistics with others.
Data Exfiltration DLP Human Layer Security
Research Shows Employees Are Less Likely To Follow Safe Data Practices At Home
26 June 2020
While organizations may have struggled initially to get their employees set-up to work securely outside of their normal office environment, by now, most have introduced new software, policies, and procedures to accommodate their new distributed teams.  Problem solved, right? Not quite. While 91% of IT leaders trust their employees to follow security best practice while out of the office, almost half (48%) of employees say they’re less likely to follow safe data practices when working remotely and a further 52% say they feel as though they can get away with riskier behavior when working from home.   In our latest research report, The State of Data Loss Prevention 2020, we explore the reasons why.  Key findings include: 50% of employees say they’re less likely to follow safe data practices when working from home because they’re not working on their usual devices. 48% of employees say they’re less likely to follow safe data practices when working from home because they feel as though they’re not being watched by their IT teams. 47% of employees say they’re less likely to follow safe data practices when working from home because they’re distracted. Read on to learn why this matters and what you can do to promote safer security practices in your organization.
Why is data loss prevention (DLP) harder when workforces are remote? 84% of IT leaders say that DLP is more challenging when employees are working remotely. It makes sense. One or two offices have become thousands of virtual offices which means maintaining visibility over data flow is more difficult than ever.  People are relying more heavily on email and other communication tools and are therefore sending data more frequently. Security and IT teams have limited control over how employees handle physical data (for example how they print, store, and dispose of documents). And there’s been a spike in inbound attacks like phishing since the outbreak of COVID-19.  This is to say that organizations are more vulnerable across email security, physical security, and network security. While there are tools to detect and prevent incidents, data loss prevention ultimately relies on people. After all, it’s people who control our systems and data. They’re the gatekeepers of an organization’s most sensitive information. But, despite IT leaders’ confidence and optimism (91% say they trust their employees to follow security best practice while out of the office), nearly half (48%) of employees say they’re less likely to.   !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); The question is: Why?
1. 50% of employees say they’re less likely to follow safe data practices when working from home because they’re not working on their usual devices. Most of us have dedicated workstations in the office and have grown accustomed to certain equipment. Whether it’s multiple monitors, a desktop, a keyboard, a printer, or a trackpad, we’re comfortable working on our usual devices.  At home, not all of us are so lucky. And, while security and IT teams around the world have worked hard to get their teams set-up at home, there have been delays and even cancellations in global supply chains providing laptops, cell phones, and other technology.  What to do about it: If you’re unable to get your employees the equipment they need, you should consider BYOD policies. We’ve covered the benefits, potential security risks, and tips for employers and employees in this blog: Remote Worker’s Guide To: BYOD Policies.  You can also implement training sessions for new devices to ensure your employees feel comfortable using them. (Be sure to also train your employees on any new applications or software!) 2. 48% of employees say they’re less likely to follow safe data practices when working from home because they feel as though they’re not being watched by their IT teams. While we can say with confidence that the average employee wants to do the right thing when it comes to security, it’s important to remember that first and foremost, they want to get their jobs done. And, if security policies, procedures, or software makes that difficult or prevents them from doing it all together, they’ll find a workaround.  In fact, 54% of employees say exactly that. !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); In an office environment, it’s easier for IT and security teams to maintain visibility of employee behavior. They can see if someone isn’t locking their laptop. They can see if someone is using a USB stick when they shouldn’t. They can see if someone has skipped security training. But, IT and security teams aren’t just there to enforce rules. They’re also there to educate employees and build a strong security culture. That’s harder with distributed workforces.
What to do about it: Communicate, communicate, communicate. Whether it’s sharing information about new threats, reminding employees of security do’s and don’ts, or offering an individual or team kudos for secure behavior, you need to consistently remind your team not only that you’re there, but that you’re there to help. But, you shouldn’t over-communicate. That means you should ensure there’s one point of contact (or source of truth) who shares updates at a regular, defined time and cadence as opposed to different people sharing updates as and when they happen. 3. 47% of employees say they’re less likely to follow safe data practices when working from home because they’re distracted. We’re not just working from home. We’re working from home during a crisis. It’s essential that security and business leaders keep this in mind. While most of us are trying to conduct “business as usual”, most of us are also dealing with a range of challenges. Parents have suddenly taken on the roles of teachers. Living rooms have been turned into makeshift coworking spaces for partners and roommates. Employees are navigating mass lay-offs and furlough schemes. Current social and political unrest is triggering emotional stress and anxiety. The bottom line: There’s a lot going on.  That means people are more likely to make mistakes. They may send an email to the wrong person. They may misconfigure a firewall. They may make sensitive documents public instead of private on a Google Drive. While these are “small” mishaps, they can have big consequences. In fact, each of the above incidents has caused a data breach.   What to do about it: Start by being empathetic and compassionate. Take the mental wellbeing of your employees seriously and give them the tools, resources, and support they need to thrive. We’ve put together some tips in this blog: 3 Practical Ways to Support Mental Wellbeing in the Workplace. Beyond that, though, you have to implement solutions that prevent human error. Why? Because it’s simply not fair (or realistic) to rely on people to do the right thing 100% of the time.  Tessian does this across three solutions: Tessian Enforcer detects and prevents data exfiltration attempts Tessian Guardian detects and prevents misdirected emails Tessian Defender detects and prevents spear phishing attacks Curious how frequently these incidents are happening in your organization? Click here for a free threat report. How does Tessian support employees and security leaders working remotely? Tessian turns an organization’s email data into its best defense against inbound and outbound email security threats. Powered by machine learning, our Human Layer Security technology understands evolvong human behavior and relationships, enabling it to automatically detect and prevent anomalous and dangerous activity. 
Best of all: It works silently in the background across devices. That means employees can do their job without security getting in the way and they’re protected, wherever they work. Tessian bolsters training, reinforces policies and procedures, and enables employees to do their best work.  And, with Human Layer Security Intelligence, security, IT, and compliance leaders get clear visibility into employee behavior with visualized insights and automated threat intelligence. That means detecting and preventing human error is easier than ever and organizations can continuously lower the risks of misdirected emails, data exfiltration, and impersonation attacks.
To learn more about Tessian’s solutions, book a demo. And, for more insights around data loss on email (including the most and least effective solutions) read the report: The State of Data Loss Prevention 2020.
DLP Human Layer Security Spear Phishing
Tessian Human Layer Security Summit: Your Questions, Answered
24 June 2020
Last week, Tessian hosted the world’s first Virtual Human Layer Security Summit and, over the course of three hours, thought leaders from some of the world’s leading organizations shared insights and advice around business continuity, cybersecurity, and what the future looks like. Throughout the Summit, we asked the audience to submit questions but, with over 1,000 people tuning in, we weren’t able to address them all. Better late than never! Here are answers to some of your most pressing questions.  Did you miss the Human Layer Security Summit? You can view each session in the playlist below and you can read the key learnings from the day here: 13 Things We Learned at Tessian Virtual Human Layer Security Summit. You can also sign-up for our newsletter to ensure you’re the first to hear about upcoming events and other relevant industry and company news. 1. What is Human Layer Security? Human Layer Security (HLS) a new category of technology that secures all human-digital interactions in the workplace. Instead of protecting networks or devices, Human Layer Security protects people (employees, contractors, customers, suppliers). Why? Because people control our most sensitive systems and data. They’re the gatekeepers of information.  Tessian’s Human Layer Security technology understands human behavior and relationships, enabling it to detect and prevent dangerous activity like data exfiltration, accidental data loss, and spear phishing attacks. Importantly, Tessian’s technology learns and adapts to how people work without getting in the way or impeding productivity. You can learn more about this new category of security in our Ultimate Guide to Human Layer Security.  2. What are some of the key risk indicators used to measure human fallibility?  In the context of email security, Tessian looks at three key human vulnerabilities:  People break the rules  People make mistakes People can be easily tricked While risk indicators vary based on the vulnerability, monitoring data handling (both physical and digital) and assessing employee’s understanding of cybersecurity best practices should help you understand how risky or at-risk a particular employee is. Read: Insider Threat Indicators: 11 Ways to Recognize an Insider Threat  For example, if someone in your HR department consistently falls for phishing scams during simulations, they’re at risk of falling for one in real-life. Likewise, if someone in your finance department doesn’t change their passwords as requested, they may be more likely to break other security rules. But, keeping track of every employee and their attitudes towards security is nearly impossible, especially in large companies. That’s why solutions like Tessian are essential.  With Tessian Human Layer Security Intelligence, you’ll be able to see at a glance which employees are breaking the rules, making mistakes, and getting hacked. You’ll also be able to review historical data to see how behaviors have changed (for better or worse) in order to correct or reward individuals.  Want to learn more about how Tessian Human Layer Security Intelligence helps security teams maintain visibility of the Human Layer risks in their organizations? Read our blog, which outlines use cases, benefits, and more.
3. In the context of remote-working, how does decreased focus impact security? Over the last several months, we’ve been talking a lot about remote-working and how these new set-ups can impact cybersecurity. And, while there are a lot of technical challenges to overcome – from setting up VPNs to onboarding and offboarding employees while out of the office – we can’t ignore the more human challenges. Tessian actually took a closer look at these challenges in our latest research report, The State of Data Loss Prevention 2020, and found that 91% of employees are less likely to follow safe security practices when working from home. But why?  47% said it’s because they’re distracted. And, it makes sense. When working from home, people have other responsibilities like childcare, roommates and, more often than note, they don’t have dedicated workstations like they do in their normal office environment. That means it’s easier to make mistakes. This isn’t trivial. One misdirected email could cause a data breach. It only takes one click of a mouse.  4. Does Tessian believe that employees are always trying to “get away” with something?  The short answer: absolutely not. We believe that the average employee is just trying to do their job and, if you give people the opportunity to make smart security decisions, they will. But, too often, security policies, procedures, and tech get in the way. And that’s where you run into problems.  51% of employees say security tools or software impede their productivity and a further 54% say they’ll find a workaround if security software or policies prevent them from doing their job. So, what do you do? Find a better way! Make the easiest path the most secure path.  This is a part of Tessian’s ethos. That’s why our solutions work silently in the background, have low flag rates for false positives, and reinforce security policies with contextual warnings.   5. What are some effective ways to change human behavior?  Training, a strong security culture, and tech. Importantly, you have to have all three. You have to first educate employees on why security matters for the larger organization and then explain how individual behaviors can impact its overall security posture. Of course, one training session isn’t enough to make the message stick. Security awareness training should be ongoing.  In fact, security should be baked into the overall business. That way, you create a strong security culture (which should start from the top-down) that really values and rewards secure behavior. But, even reinforcing security best practices isn’t enough. (Read our report: Why the Threat of Phishing Can’t be ‘Trained Away’.) To err is human.  Whether accidental or malicious, data loss incidents happen – even with regular training – which means your people shouldn’t be the last line of defense. Tech should be. Ideally, that tech will bolster training by reinforcing policies and procedures.  Tessian does this via contextual warnings that empower the employee to make his or her own decision, while also giving security teams full oversight.
6. How can you teach people outside of the cybersecurity team how to spot phishing emails and other social engineering attacks?  As we’ve said, the average employee just wants to do their job. They don’t want to be a security expert. That’s why it’s so important to teach people about security risks in terms they understand and care about. We’ve found that one of the best ways to teach employees how to spot phishing emails is to use consumer examples. For example, stimulus check scams, Tax Day scams, and Census scams.  Once you have several examples, make sure you point out what’s suspicious about the email and what to do if and when an employee receives one. If you work in a highly-targeted industry, make sure you reinforce frequent training with posters, PDFs, and other resources. We put together a guide – including examples – for COVID-19 attacks, which you can download at the bottom of this blog: Coronavirus and Cybersecurity: how to Stay Safe From Phishing Attacks. Feel free to share it with your employees!  7. What is your advice for a Cybersecurity Master’s student looking to explore the job sector? There is no right (or wrong) way to break into the industry. Cybersecurity is incredibly diverse and no one job, company, or project is the same. While you’re in school, get as much work experience as you can to find out what really ignites your passion. But, don’t take our word for it! Check out the profiles of over a dozen cybersecurity professionals on our blog. Or, read our report, Opportunity in Cybersecurity 2020, for an overview of the industry and what it has to offer new entrants.  Oh, and be sure to check out our open roles, too. Do you have more questions about Tessian or cybersecurity? Email [email protected] and we’ll get back to you. You can also book a demo to see how Tessian’s solutions can help prevent data loss incidents in your organization.
Human Layer Security
How to Adapt: 7 Tips from Upwork’s Former CEO
By Maddie Rosenthal
22 June 2020
In case you missed it, Tessian hosted the world’s first Virtual Human Layer Security Summit on June 18. While the majority of presentations, panel discussions, and fireside chats were focused specifically on how the sudden transition from office to home impacts cybersecurity, a few speakers touched on the new world of work more broadly. One of those speakers was Stephane Kasriel, Former CEO of Upwork. For context, Upwork has maintained a hybrid remote-working structure across 500 cities for 20 years. It’s a part of the company’s DNA. The point? He’s in a better position than most to offer advice on how to adapt and overcome the challenges that come with distributed workforces. While you can watch his interview with Tessian Co-founder and CEO Tim Sadler below, we’ve summarized his top 7 tips. 
1. Lead with empathy. The Golden Rule. Above all else, Stephane recommends leaders treat others the way they want to be treated. While it may seem obvious, it’s an excellent reminder, especially now as our employees are grappling with so much fear, anxiety, and stress around the pandemic and other triggering social and political issues. Put yourself in their shoes and identify the tools, resources, and support they need to thrive. 
2. Err on the side of over-communication. Let’s face it, communicating is often easier in-person. That’s why it’s so important we over-communicate when working remotely.  How? Repeat yourself, touch base frequently over Zoom or Slack, share minutes post-meeting, schedule frequent catch-ups with people outside of your immediate team, and never assume people know what you’re thinking.  3. Take advantage of a global talent pool. One of the most compelling arguments in favor of remote-working is the diverse talent pool recruiters suddenly have access to. Whereas traditionally, we’re forced to employ people who live near offices or headquarters, remote-working structures allow organizations to find people who are truly passionate about their work and who are aligned with company values.  Importantly, this isn’t just a benefit for employers. It’s a huge bonus for employees, too. Many of us opt to live in major cities because, well, that’s where the jobs are. If given the choice, we’d forgo higher-than-average costs of living and relocate to work online and out of the office. Win-win! 4. Be considerate of time zones and working hours. Whether your entire team is based in the same region or you have employees dotted across continents, business and security leaders must be considerate of time zones and working hours.  We simply can’t expect people to be available and online 24 (or even 12!) hours a day, especially now when people are working hard to balance the needs of children, roommates, partners, and even parents.  That means switching from a very synchronous model where everybody’s online at the same time to something that’s more asynchronous. Take advantage of tools like Loom, encourage employees to use email, Slack, and other channels, and implement sign-off processes that are smooth, regardless of where and when people are working.  Looking for more collaboration tools? Check out this blog: 11 Tools to Help You Stay Secure and Productive While Working Remotely. 5. Measure success based on facts specific to your organization, not headline statistics. Most of us have read at least one headline around how employee productivity is lower when they’re working from home. If you ask Stephane, this simply isn’t true. At least not in Upwork’s case. “There is no data that shows that worker productivity goes down when people are working remotely. In fact, there’s tons of data that shows the opposite,” he said. Remote working doesn’t just improve productivity. It boosts retention. Stephane says that people who work remotely stay with the company twice as long as the people who are based in the HQ locale The bottom line: what works for some may not work for others, and vice versa. Measure success within your own organization to see what works for you and your people, not for everyone else. 6. Ask for, listen to, and document feedback. It takes a village to be successful and diverse opinions are needed for businesses to thrive.  Ask your employees how they feel about company culture, policies, procedures, and their workloads and heed their advice. While you may not be able to action all of their feedback, ensuring that they feel heard will help bolster a sense of community. At Tessian, we use Peakon to track and document employee satisfaction. What do you use? 7. Stay agile. The outbreak of COVID-19 has catapulted us into the future.
Adopt new technologies. Embrace new ways of working. Lean on peers and professional networks for advice.  Fortunately, there are plenty of trailblazers who have done some of the hard work for us. Upwork, of course, is one and they’ve put together an incredible content hub for business leaders with advice around building and managing remote teams.  Looking for more resources? Tessian has also created content hub with advice for security, IT, and compliance leaders. This includes information about BYOD policies, Data Loss Prevention (DLP), and how to spot COVID-themed phishing attacks. Check it out!
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13 Things We Learned at Tessian Virtual Human Layer Security Summit
18 June 2020
Tessian’s Virtual Human Layer Security Summit was an incredible success thanks to our partners, speakers, and – of course – all of those who attended. Over 1,000 security, IT, compliance, business, and HR professionals watched as we explored how business models have changed, what these changes mean for all of us, and what to expect over the next several months. If you weren’t able to tune into the Summit yesterday, don’t worry! You can watch the full video below or access it on-demand. We’ve summarized some of the key points into relevant and actionable advice. Share these with your co-workers, share them on social media, or bookmark this blog for yourself. Here’s what we learned at Tessian Virtual Human Layer Security Summit.
1. We must treat our employees with empathy and compassion.  While the event was focused on cybersecurity and tech, one of the most important takeaways from the day is about being human. The Summit kicked off with an important reminder from Bobby Ford, Vice President and Global CISO at Unilever: “We’re not just working from home, we’re working from home during a crisis.” While – yes – we’re all trying to conduct “business as usual”, all of us are dealing with unique challenges. Many parents have suddenly taken on the roles of teachers, and living rooms have been transformed into makeshift co-working spaces for partners and roommates. And this doesn’t even account for the emotional stress of a global pandemic and current social and political unrest.  There’s a lot to navigate, process, and overcome, and many of us are distracted, stressed, and anxious. And that’s okay. As leaders and as humans, we have to be empathetic and compassionate. We have to take the mental wellbeing of our employees seriously and give them the tools, resources, and support they need to thrive, wherever they’re working.
2. The secure thing to do should be the easiest thing to do.  Let’s face it. Security isn’t the average employee’s top priority. They just want to do their job. Over half (54%) of employees say they’ll find a workaround if security software or policies make it difficult or prevent them from doing their job.  That’s why it’s so important that we implement policies, procedures, and tech that’s frictionless.  Bobby put this into perspective with an example from his own life.  When you’re a parent helping your son or daughter learn how to walk, what do you do? Child-proof the house and get outta the way! That’s what we need to be doing as security leaders. Make sure the most secure path is the path of least resistance, whether that’s ensuring your employees have a secure way to print and dispose of documents or implementing flexible BYOD policies.  3. Detection and prevention alone aren’t enough.  We all work hard to detect and prevent both inbound and outbound threats. And, while even that isn’t always easy, that’s not our only job. We also have to have to maintain visibility of risks, manage teams that are often thinly stretched, move quickly from investigation to remediation, and communicate threats to executive teams.  Almost impossible, right? Not anymore.  Tessian’s Group Product Manager, Harry Wetherald and Product Marketing Manager, Shanthi Shambathkumar, announced some very exciting news during the Summit: the launch of Human Layer Security Intelligence. With HLS Intelligence, security leaders can now predict, prevent, and protect against threats with zero manual investigation. That means you can continuously and proactively downtrend risks in your organization. Want to learn more? We outline all the benefits of Human Layer Security Intelligence and explore use cases on our blog: Introducing Tessian Human Layer Security Intelligence. 4. Executive teams must invest in security now.  While cybersecurity has historically been a siloed department, it’s becoming more and more integrated with overall business functions. In fact, it can actually be a business enabler and a unique selling point for customers and prospects.  But, only if your organization is secure. And, as Clive Novis, Chief IT Risk Officer at Investec pointed out, it takes a village to ensure data is protected which means cybersecurity initiatives must get support from senior executives first. During the customer panel discussion, he said “The tone is set from the top in terms of the security culture. They help ensure not only that controls are effective, but that those controls are consistent across the globe.” Needless to say, this is more important now than ever. As we continue to adapt to new remote and hybrid working structures, many of us are introducing new policies and solutions and we need buy-in across departments for these policies and solutions to work. 5. Email is the #1 threat vector.  Over the last few months, we’ve heard a lot about the dangers of Zoombombing. But, we’ve heard even more about COVID-19 themed phishing attacks, Tax Day scams, and 2020 Census scams. (Jump to #7 for more information.) With that said, email is the threat vector most security and IT leaders are concerned about.
It makes sense. Over 124 billion business emails are sent and received every day and employees spend 40% of their time on email sharing memos, spreadsheets, invoices, and other sensitive information and unstructured data. It’s a gold mine. The bottom line: We need to be leveling up our DLP efforts on email. 6. Security incidents are happening up to 38x more than IT leaders currently estimate.  During the Summit, Tessian Co-founder and CEO Tim Sadler presented some of the key findings from our most recent report The State of Data Loss Prevention 2020. Our research reveals that data loss on email is a bigger problem than most realize, that remote-working brings new challenges around DLP, and that the solutions currently deemed most effective may actually be the least. While we addressed the frequency of misdirected emails and malicious data exfiltration, one of the most startling facts involves employees sending company data to personal email accounts.  At Tessian, we call these unauthorized emails, and according to our platform data, they’re being sent 27,500 times a year in organizations with 1,000 employees. Meanwhile, IT leaders estimate just 720 are sent. That’s a big difference and highlights the need for effective data loss prevention solutions.  Follow the links to learn more about how Tessian detects and prevents accidental data loss and data exfiltration attempts.  7. Phishing is still a big problem.  While phishing has always been a problem for organizations, we’ve seen a marked spike in incidents over the last few months. And it’s not just Tessian who has taken note. Elvis Chan, Supervisory Special Agent, National Security at the FBI has, too.  For him, phishing is the biggest risk.
What does this mean for you? Continue educating your employees about the risks associated with phishing and how to spot these attacks and ensure they’re protected with tech.  8. Security policies don’t stick unless they’re continuously reinforced.  We’ve said it before, but we’ll say it again: The average employee doesn’t care about security as much as you do. They just want to do their job. That means we have to continuously reinforce security policies, especially now that workforces are distributed.  But, repetition isn’t enough.  We have to communicate in terms our employees understand. Angela Henry, Business Information Security Officer at Rand Merchant Bank, recommends educating employees on business data privacy best practice alongside consumer data privacy best practice. Share tips that are relevant to their personal lives. Offer advice on how to keep their children secure online. Prepare resources around how to stay safe on e-commerce sites. Not only does this help foster a positive security culture in the office, but it also helps employees stay safe and secure at home.  9. …And policies aren’t effective unless they’re bolstered by technology.  While educating employees about policies is a vital part of any security strategy, it isn’t enough to prevent inbound and outbound threats and subsequent data breaches.  After all, we’re only human. We break the rules, make mistakes, and can be easily tricked. In fact, 44% of breaches are caused by human error. Elvis summed it up nicely when he said, “Even if we’re at technology 5.0, we’re still at human being 1.0.”  So, what do we do? Garrett recommends bolstering training with technology to ensure that people aren’t the last line of defense, saying “My ultimate view is that user awareness training is fine but – in mathematical terms – it’s necessary but not sufficient. I think it needs to be used in conjunction with other tools.” 10. Security needs diversity to thrive.  Throughout the Human Layer Security Summit, we talked a lot about security pre- and post-pandemic. But, Merrit Baer, Principal Security Architect at Amazon Web Services pointed out something else we shouldn’t forget.
She’s right. Cybersecurity needs diversity to thrive.  This diversity isn’t limited to gender or ethnic diversity. The field is wide open for a range of educational and professional backgrounds, from psychology majors to business analysts and just about everything in between.  You can read more about the opportunities available in cybersecurity in our report Opportunity in Cybersecurity 2020. 11. Remote working isn’t temporary. According to a recent poll by 451 Research, 38% of businesses expect work-from-home strategies will continue post-pandemic. And, when you consider companies like Facebook have already announced they’re permanently embracing remote-work, we should expect more to follow. The point? We should equip our workforces to thrive at home and ensure that we’re maintaining a strong security culture company-wide while also supporting our employees mentally and emotionally. (See #1.)  12. …And that doesn’t have to be a bad thing.  There are new and perennial challenges we must overcome in order to support a full-time remote workforce, but there are a number of benefits, too. Don’t take our word for it. Stephane Kasriel, Former CEO of Upwork – a company that has maintained a hybrid remote-working structure across 500 cities for nearly a decade – offered attendees of the Summit several reasons why this is something to look forward to, not dread.  To start, remote-working enables companies to find and work with the best talent, not just local talent. Beyond that, employees have more freedom to design their lives. They can more easily balance work and life, relocate as and when they need or want to, and create environments in which they can really thrive.  13. The Secret? Adapt, adopt, evolve. Repeat.  If there’s one thing that was made clear throughout every panel discussion, fireside chat, and interview, it’s that things have changed and will continue to change. The only way to succeed is to adapt and evolve. Adopt new technologies. Embrace new ways of working. Lean on peers and professional networks for advice.  In the spirit of change, we’ve put together a list of resources that will help you navigate security and business challenges of the present and future.  Security During Uncertainty: 6 Steps Security Leaders Can Take to Reduce Risk Cyber Culture in the Time of COVID COVID-19 and the Digital Pandemic Upwork Remote Work Resources COVID-19: Real-Life Examples of Phishing Emails 13 Cybersecurity Sins When Working Remotely Advice From Security Leaders for Security Leaders: How to Navigate New Remote-Working Challenges Remote-Worker’s Guide To: Preventing Data Loss 11 Tools to Help You Stay Secure and Productive While Working Remotely Did we miss anything? Feel free to email [email protected] with your key learnings.
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Insider Threat Indicators: 11 Ways to Recognize an Insider Threat
By Maddie Rosenthal
12 June 2020
Detecting and preventing Insider Threats isn’t easy. Why? Because unlike external bad actors, Insiders – whether a disgruntled employee, a distracted freelancer, or a rogue business partner – have legitimate access to systems and data. That means they’re in an ideal position to exfiltrate data. So, how do you spot one? To start, you have to know what an Insider threat is and understand the different methods and motives behind these data exfiltration attempts. What is an Insider Threat? We’ve covered this in detail in this article: What is an Insider Threat? Insider Threat Definition, Examples, and Solutions. But, to summarize:
Insider Threats can be malicious or the result of negligence.  Malicious Insiders knowingly and intentionally steal data and generally do so for one of three reasons: financial incentives, a competitive edge, or because they’re dissatisfied at work. Negligent Insiders are just your average employees who have made a mistake. For example, they could send an email to the wrong person, misconfigure a system, fall for a phishing email, or lose their work device.   How often do incidents involving Insider Threats happen? More often than you might think. In fact, there’s been a 47% increase in incidents over the last two years. We discuss seven recent examples in this blog: Insider Threats: Types and Real-World Examples.   While every incident is different, there are some tell-tale signs of an Insider Threat.  Insider Threat indicators: Malicious Insiders Malicious Insiders may act suspiciously well before they actually exfiltrate any data. For example: 1. Declining performance or other signs of dissatisfaction As we’ve said, one reason why Insiders exfiltrate data is that they’re dissatisfied at work. It could be because of a poor performance appraisal, because they were denied a promotion or raise, or because of a disagreement with a co-worker or manager.  Whatever the reason, 1 in 10 Insider Threats is motivated by a grudge. Look out for a consistent or sudden decline in performance or attitude and for employees who become angry or combative. Employees who are actively looking for other jobs should also be on your radar. While they could simply be moving on to a new opportunity, they may be inclined to steal data in order to impress or bribe a new or potential employer.  Don’t believe us? 45% of employees download, save, send, or otherwise exfiltrate work-related documents before leaving a job or after being dismissed. This number nearly doubles in highly competitive industries like Financial Services and Business, Consulting, & Management.  !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); 2. Unusual working hours While passion and enthusiasm are generally considered positive attributes when talking about an employee, these can occasionally be early signs of bad intent. For example, if an employee consistently volunteers for extra work, regularly works in the office late, comes in early, or attempts to perform work that’s outside of the scope of their normal duties, they could be trying to gain access to sensitive systems or data.  Then, of course, there are signs of the data exfiltration attempt itself. For example: 3. Large data transfers or downloads There are a number of ways to exfiltrate data, including email, Cloud Storage, USB sticks. In fact, 23% of insiders exfiltrate data via USBs and 24% exfiltrate data via laptops/tablets. Nevertheless email is the threat vector most IT leaders are concerned about. After all, it only takes one click to transfer dozens of files.  But, monitoring data movement is a challenge. How can you realistically monitor every email sent and received within your organization? With Tessian Human Layer Security Intelligence, it’s easy.  Security, IT, and compliance leaders can get detailed insights around employee behavior in a single click. No manual investigation required. 
4. Multiple failed logins (or other abnormal login activity) Whether it’s an employee trying to access networks or systems they don’t have access to or an employee with legitimate access logging in more frequently than usual, login activity can offer security teams clues about Malicious Insiders. Certainly the employee could simply be curious and may even be going above and beyond to get their job done, but these behaviors could also be indicative of nefarious intent and should be investigated.  5. Upgraded privileges or sharing access When someone is promoted or there’s some other shift in the structure of an organization, it makes sense that access to systems and data might change. But, what about when someone’s privileges or access are escalated without a clear reason why? It could be an administrator granting him or herself more privileged access or it could be a team effort. For example, an administrator could be bribed to upgrade another employee’s access. Both are signs of a Malicious Insider. Finally, there are signs that the Insider has successfully exfiltrated data or is still successfully exfiltrating data. For example: 6. Unexpected changes in financial circumstances 86% of breaches are financially motivated.  Whether it’s a list of customer email addresses being sold on the Dark Web or trade secrets being sold to a competitor, data is valuable currency. So, if you hear of or notice an employee suddenly and unexpectedly paying off debt or making expensive purchases, you may need to investigate the source of the additional income. It could be a sign that they’re profiting from company or customer data. 7. Consistent (and unusual) overseas travel Like many of the other indicators on this list, there could be a perfectly good reason why an employee travels overseas. He or she could be going on vacation, visiting friends or family, or may be traveling for work. But, as we’ve seen, it could also be a sign of corporate or foreign espionage. Case in point: A former engineer at a massive aerospace company frequently traveled to China, claiming he was lecturing. In reality, he was acting as an agent of the People’s Republic of China and was selling trade secrets. This went on for nearly 30 years before he was caught and later convicted.  Insider Threat indicators: Negligent Insiders While certain behaviors exhibited by Malicious Insiders may set off alarm bells for security teams before exfiltration attempts occur, Negligent Insiders can be harder to preempt.  Nonetheless, there are four key things to look out for. 8. Failure to comply with basic security policies Whether it’s consistently using weak passwords, refusing to enable 2FA, or frequently downloading tools or software that haven’t been approved by security teams, an employee who disregards security policies could be more likely to accidentally exfiltrate data than one who consistently plays by the book.  That’s why reminding employees of existing policies and procedures is so important. 9. Low engagement in security awareness training Most employees (and even some security leaders!) would agree that security awareness training is “boring”. And, while that may be the case, training is absolutely essential. It could be training around how to spot a phish (see below) or training around new and existing compliance standards or data privacy laws. Employees who either don’t attend training at all or who perform poorly on assessments related to that training should be closely monitored and be re-targeted with tailored programs. You can read more about how to up-level your training and create a positive security culture here. 10. History of falling for phishing attacks Phishing and other social engineering attacks are designed for one of three reasons: to extract sensitive information or credentials, to install malware onto a network, or to initiate a wire transfer. If the attack is successful – meaning the target (an employee) falls for the scam – there could be serious consequences.  That means any employee who falls for a scam should be reminded of phishing tools and techniques and may need to be more closely monitored. 11. General carelessness or haste Accidents happen. Whether it’s firing off an email to the wrong person or accidentally leaving a computer unblocked, we all make mistakes. Nonetheless, they aren’t trivial and any employee who consistently makes mistakes will need to be reminded of security best practices and may, in some cases, need to be monitored with more stringent policies.  How can you detect and prevent Insider Threats?  When it comes to detecting and preventing Insider Threats, there are a number of solutions, including: Training Physical and Digital Monitoring  DLP tools and software  Importantly, all of these have a place in security strategies. Training should be used to reinforce existing policies, especially for those employees who consistently break the rules or make mistakes.  Security teams should be diligent in their physical and digital data monitoring and should always look out for the above warning signs. And DLP tools like rule-based solutions, endpoint scanning, firewalls, and anti-phishing software do, in some instances, help curb the problem of data loss. But, as we’ve said, incidents involving Insider Threats are on the rise which means security stacks are missing something. What they’re missing is protection for their people and at Tessian, we call it Human Layer Security. How does Tessian prevent Insider Threats? Tessian turns an organization’s email data into its best defense against inbound and outbound email security threats. Powered by machine learning, our Human Layer Security technology understands human behavior and relationships, enabling it to automatically detect and prevent anomalous and dangerous activity. Tessian Enforcer detects and prevents data exfiltration attempts Tessian Guardian detects and prevents misdirected emails Tessian Defender detects and prevents spear phishing attacks Importantly, Tessian’s technology automatically updates its understanding of human behavior and evolving relationships through continuous analysis and learning of the organization’s email network. Oh, and it works silently in the background, meaning employees can do their jobs without security getting in the way.  Interested in learning more about how Tessian can help prevent Insider Threats in your organization? You can read some of our customer stories here or book a demo. 
Data Exfiltration DLP Human Layer Security Spear Phishing
Introducing Tessian Human Layer Security Intelligence
By Ed Bishop
11 June 2020
Attention Security, Compliance. and IT leaders: You can now continuously and proactively downtrend Human Layer risks in your organization with zero manual investigation. How? With Tessian Human Layer Security Intelligence.
Why did Tessian create Human Layer Security Intelligence? 88% of data breaches are caused by human error.  To combat that, Tessian built, created, and developed Defender to prevent spear phishing, Business Email Compromise, and other targeted impersonation attacks; Guardian to prevent accidental data loss; and Enforcer to prevent data exfiltration. But, detection and prevention are only one part of the solution. To be truly effective, solutions have to proactively and consistently improve an organization’s broader security posture.  Security leaders should be able to: Comprehensively understand the risks within their organization Benchmark those risks against peers Reduce the burden of manual investigation, especially for thinly-stretched teams  Move swiftly from investigation to remediation Easily view the outcome of remediation efforts to understand the ROI on security products   Tessian Human Layer Security Intelligence does all of the above.  We provide our customers with real-time insights into risks on email and give security teams the tools they need to downtrend those risks. 
What are the key benefits of Human Layer Security Intelligence? We’ve already mentioned some of the key challenges that security, compliance, and IT leaders are up against. So, how does Human Layer Security Intelligence make your jobs easier? Predict. Track and compare trends, preempt incidents, and influence employee behavior to improve overall security posture.
Improving security visibility is key.  With HLS Intelligence, Tessian customers can easily and automatically get detailed insights into inbound and outbound security threats and employee actions.  Why does this matter? It allows security leaders to know precisely where to focus their efforts and which corrective actions to take in order to best allocate their resources.  For example, with clear visibility of employee behavior, it will be easy to spot those employees who frequently attempt to send company data to their personal email accounts to work from home. That way, security teams can then offer additional, targeted training and issue helpful reminders of existing security policies. Beyond that, customers will also be able to benchmark their risk levels against industry peers. This will help organizations identify strengths and successes and help highlight how and where they can improve their security posture.  Prevent. Investigate and communicate risks quickly and easily with detailed event threat breakdowns.
Most solutions are a blackbox when it comes to understanding the threats detected. And, without knowing the “who, what, when, and why” behind security events, mitigation can be difficult.  In an effort to pin down the “who, what, when, and why”, security and IT teams spend countless hours aggregating data, analyzing data, and investigating incidents. But, this is a slow, manual process which means remedial response times are often longer than they should be. Not with Tessian’s HLS Intelligence.  HLS Intelligence offers a curated list of high priority events so security leaders can immediately zero in on those that are most critical. No manual investigation required.  It’s simple: View detailed breakdowns and automated analysis of security events Take immediate action Generate reports with a single click to communicate detected and prevented risks to stakeholders.  Protect. Take the burden out of remediation with robust mitigation tools. 
While the goal is to prevent incidents from happening in the first place, robust mitigation tools are an essential part of any security solution.  With email quarantine and post-delivery protection like bulk email removal and single-click clawback, it’s easier than ever for security teams to take action.  And, with shared threat intelligence across the entire Tessian ecosystem, machine learning models automatically update and protect all Tessian Defender customers from all blocked domains. That means Tessian customers automatically benefit from Tessian’s network effect and new threats can be prevented before they’re even seen in your environment. How Can I Use Human Layer Security Intelligence? The benefits of Tessian Human Layer Security Intelligence are best understood in the context of real situations. So, let’s look at three example use cases. Use Case #1: Thwart burst attack campaigns and block COVID-19-related impersonation domains.  Several employees receive an email that appears to be from a health organization with advice around COVID-19. The email automatically triggers a warning advising employees that the email is suspicious based off of the content and sender information.  Simultaneously, you’re alerted of the burst attack and are able to first delete the email from user inboxes and then block the domain. Each of these two actions requires a single click. But, it’s not just your organization that’s protected from the threat. All Tessian customers will benefit as the domain is automatically blocked across the Tessian ecosystem. Use Case #2: Reduce data loss and increase secure behavior. In reviewing outbound events, you notice two employees are frequently sending emails with attachments to their personal accounts. When presented with a warning that explains why the action is being flagged as suspicious, they opt to send the email anyway. Why? Because these exfiltration attempts aren’t intentionally malicious, they’re simply trying to ensure they have access to the documents they need to work, wherever they are.  Instead of implementing a blanket rule that blocks all emails to freemail accounts across the company, you can take a more targeted approach. You can use this as an opportunity to reinforce security awareness training and in-house policies and explain why the email is considered unauthorized despite the employees’ good intentions.  You can also offer alternatives that would enable the employees to access relevant documents without having to email attachments to themselves. Use Case #3: Predict employee exits and prevent data exfiltration. In reviewing outbound events, you notice a spike in data exfiltration attempts by an employee. In the last week, he’s sent upwards of 20 attachments to a recipient he has no previous email history with. With this information in mind, you approach his line manager and find out that two weeks ago, the employee was denied a promotion and subsequent raise. You now have oversight of the “who, what, why, and when”.  This employee is planning on resigning and is taking company data with him. To prevent any further data exfiltration attempts, you can create custom filters specifically for that user, including customized warning messages or you could create a filter that would automatically block any future exfiltration attempts. For example, you could block email communications containing attachments to specific a domain or block emails containing attachments altogether, depending on the severity of the previous incidents.  Learn more Interested in learning more about Tessian Human Layer Security Intelligence and how it can help you strengthen your defense against human error on email? Get in touch with your Customer Success contact. Not yet a Tessian customer? Book a demo! 
Compliance Data Exfiltration DLP Human Layer Security
The State of Data Loss Prevention in the Financial Services Sector
By Maddie Rosenthal
10 June 2020
In our latest research report, we took a deep dive into the State of Data Loss Prevention and revealed that data loss incidents are happening up to 38x more frequently than IT leaders currently estimate.  And, while data loss is a big problem across all industries, it’s especially problematic in those that handle highly sensitive data. One of those industries is Financial Services. Before we dive into how frequently data loss incidents are happening and why, let’s define what exactly a data loss incident is in the context of this report. We focused on outbound data loss on email. This could be either intentional data exfiltration by a disgruntled or financially motivated employee or it could be accidental data loss.  Here’s what we found out. The majority of employees have accidentally or intentionally exfiltrated data  Tessian platform data shows that in organizations with 1,000 employees, 800 emails are sent to the wrong person every year. This is 1.6x more than IT leaders estimated. Likewise, in organizations of the same size, 27,500 emails containing company data are sent to personal accounts. We call these unauthorized emails, and IT leaders estimated just 720 are sent annually. That’s a big difference.
But, what about in this particular sector? Over half (57%) of Financial Services professionals across the US and the UK admit to sending at least one misdirected email and 67% say they’ve sent unauthorized emails. But, when you isolate the US employees, the percentage almost doubles. 91% of Financial Services professionals in the US say they’ve sent company data to their personal accounts.  !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); And, because Financial Services is highly competitive, professionals working in this industry are among the most likely to download, save, or send company data to personal accounts before leaving or after being dismissed from a job, with 47% of employees saying they’ve done it. !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); To really understand the consequences of incidents like this, you have to consider the type of data this industry handles and the compliance standards and data privacy regulations they’re obligated to satisfy. Every day, professionals working in Financial Services send and receive: Bank Account Numbers Loan Account Numbers Credit/Debit Card Numbers Social Security Numbers M&A Data In order to protect that data, they must comply with regional and industry-specific laws, including: GLBA COPPA FACTA FDIC 370 HIPAA CCPA GDPR So, what happens if there’s a breach? The implications are far-reaching, ranging from lost customer trust and a damaged reputation to revenue loss and regulatory fines.  For more information on these and other compliance standards, visit our Compliance Hub. Remote-working is making Data Loss Prevention (DLP) more challenging  The sudden transition from office to home has presented a number of challenges to both employees and security, IT, and compliance leaders.  To start, 65% of professionals working in Financial Services say they feel less secure working from home than they do in the office. It makes sense. People aren’t working from their normal work stations and likely don’t have the same equipment. !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); A further 56% say they’re less likely to follow safe data practices when working remotely. Why? The most common reason was that IT isn’t watching, followed by being distracted.  Most of us can relate. When working remotely – especially from home – people have other responsibilities and distractions like childcare and roommates and, the truth is, the average employee is just trying to do their job, not be a champion of cybersecurity.  That’s why it’s so important that security and IT teams equip employees with the solutions they need to work securely, wherever they are. Current solutions aren’t empowering employees to work securely  Training, policies, and rule-based technology all have a place in security strategies. But, based on our research, these solutions alone aren’t working. In fact, 64% of professionals working in Financial Services say they’ll find a workaround to security software or policies if they impede productivity. This is 10% higher than the average across all industries. !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i)&&(i=r+i),window[n]&&window[n].initialized)window[n].process&&window[n].process();else if(!e.getElementById(s)){var a=e.createElement("script");a.async=1,a.id=s,a.src=i,d.parentNode.insertBefore(a,d)}}(document,0,"infogram-async","//e.infogram.com/js/dist/embed-loader-min.js"); How does Tessian prevent data loss on email? Tessian uses machine learning to address the problem of accidental or deliberate data loss by applying human understanding to email behavior. Our machine learning models analyze email data to understand how people work and communicate. They have been trained on more than two billion emails and they continue to adapt and learn from your own data as human relationships evolve over time. This enables Tessian Guardian to look at email communications and determine in real time if particular emails look like they’re about to be sent to the wrong person. Tessian Enforcer, meanwhile, can identify when sensitive data is about to be sent to an unsafe place outside an organization’s email network.  Enforcer and Guardian do all of this silently in the background. That means workflows aren’t disrupted and there’s no impact on productivity. Employees can do what they were hired to do without security getting in the way. Tessian bolsters training, complements rule-based solutions, and helps reinforce the policies security teams have worked so hard to create and embed in their organizations. That’s why so many Financial Services firms are adopting Tessian’s technology, including: Man Group Evercore BDO Affirm Armstrong Watson JTC DC Advisory Many More Interested in learning more about how Tessian can help prevent data loss in your organization? You can read some of our customer stories here or book a demo.  Learn more about the State of Data Loss Prevention 2020 For more insights around the frequency of data loss incidents across industries, the impact remote-working is having on organizations’ security postures, and which solutions are the most (and least) effective, read the full report.
DLP Human Layer Security
Tessian Recognized by 451 Research as a “451 Firestarter”
01 June 2020
We are proud to say that Tessian has received a 451 Firestarter award from leading technology research and advisory firm 451 Research.   The 451 Research Firestarter program recognizes exceptional innovation within the information technology industry. Introduced in 2018 and awarded quarterly, the program is exclusively analyst-led, allowing its team of technology and market experts to highlight organizations they believe are significantly contributing to the overall pace and extent of innovation in the technology market.  In its recent spotlight report, 451 Research said: “Most existing data discovery and data loss prevention (DLP) tools try to discover ‘personally identifiable information’ (PII) like credit card, driver’s license and social security numbers using RegEx searches, fingerprinting or optical character recognition (OCR). In contrast, Tessian’s focus is on finding bad behavior rather than finding sensitive data or PII, by applying machine learning techniques to historical email messages (headers, body and attachments) in order to distinguish between ‘safe’ and ‘unsafe’ emails.”
Earlier this year, 451 Research wrote a report stating that the “the DLP market is ripe for change” and that modern enterprises are looking for next-generation solutions that can detect and prevent both inbound email attacks and outbound email threats. Being recognized as a 451 Firestarter is a recognition of Tessian’s innovative approach to data loss protection. You can learn more about how Tessian is addressing DLP shortcomings here: 451 Research: Market Insight Report. Book a Demo To learn more about how we prevent inbound and outbound email threats and why world-leading businesses like Arm, Man Group, Evercore, and Schroders trust Tessian to protect their people on email, book a demo.
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